davyboy   17 #1 Posted March 10, 2020 (edited) At the beginning of January I sent a fountain pen for repair and service (new barrel, and renewal of the cap. Was given a quote which I accepted and paid with PayPal.I received the pen  a while later but it was obvious the pen was leaking ink. I sent it back correct the leak. Got it back and the leak was worse than before. I inspected the barrel with a magnifying glass to read some faint writing and discovered the "new" barrel  had a faint crack in it. I informed the repairer about the crack and the  leak with a request he complete the repairs and  I  returned  the pen. Just got the pen back, exactly as I sent it, leaking and barrel cracked. I believe he hasn't any intention of repairing it. Can I get the money back through Paypal? Suggestions please. Edited March 10, 2020 by davyboy typo Share this post Link to post Share on other sites Share this content via...
tyward   10 #2 Posted March 10, 2020 Hi Davyboy Paypall are pretty good at complaints . I have had money returned before now Dont forget to leave negative coments on the repairers site to save others from the sam Share this post Link to post Share on other sites Share this content via...
zach   226 #3 Posted March 11, 2020 7 hours ago, tyward said: Hi Davyboy Paypall are pretty good at complaints . I have had money returned before now Dont forget to leave negative coments on the repairers site to save others from the sam Without doubt, do this.  Paypal disputes should sort it and get you a full refund. I don't think I'd be letting the same company put things right if offered. Share this post Link to post Share on other sites Share this content via...
Lex Luthor   10 #4 Posted March 11, 2020 Don't leave negative comments until they've sorted it. Otherwise, that's one less bargaining chip you have. Share this post Link to post Share on other sites Share this content via...
spider1   11 #5 Posted March 11, 2020 Yes threaten to leave negative comments about them not doing the job correctly big style  Share this post Link to post Share on other sites Share this content via...
Reesh2052 Â Â 10 #6 Posted March 11, 2020 Paypal are great at resolutions. You ought to name and shame the person/company on Social Media and get them closed down. Share this post Link to post Share on other sites Share this content via...
alchresearch   206 #7 Posted March 12, 2020 So long as you didn't pay with the "friends and family" option. Some sellers prefer this because it puts the onus of fees on the buyer. Share this post Link to post Share on other sites Share this content via...