Runningman   148 #1 Posted March 2, 2020 I sign in Insert a/c no Insert password Then I am asked to verify my ID I have to insert last 4 no's of my tele no Then I am supposed to get a call back with a code, usually 6 numbers I am not getting the call back  This situation has arose many times in the past and I have always received a call back with a set of numbers which I then insert and am given access to my a/c  Hoping some good person reading this can help me out Is there a Hotmail contact help no. or e mail address !  Looking forward to a reply Share this post Link to post Share on other sites Share this content via...
andysm   18 #2 Posted March 2, 2020 (edited) I assume when you created the account you specified a phone number for password recovery, are you sure you are typing the last 4 digits of the same number you have registered with Hotmail? Haven't changed your number since then?  Possibly the code is being sent to your number as a text message (you can receive text messages on landlines these days)?  Is there a 'code not received' button you can click to try another method (e.g. second email address)?   Could try this: https://support.microsoft.com/en-gb/help/12401/microsoft-account-get-help-by-email Edited March 2, 2020 by andysm Share this post Link to post Share on other sites Share this content via...
DeZeus   11 #3 Posted March 2, 2020 Hi @Runningman  IMHO - When you log into Hotmail (Now - live.co.uk etc) Did you press the Forgotten Password link?   Did you give them an Alternative email address? For them to contact you on? Also the Telephone Number supplied - Needs to Be a Mobile Number SO they can send straight away, in my experience it happens Quickly in minutes with a mobile, which does not have to your usual registered number. Share this post Link to post Share on other sites Share this content via...
Runningman   148 #4 Posted March 2, 2020 Good afternoon andysm and DeZeus and thanks for your replies  To answer some of your questions and by the way I have had this hotmail a/c for 15+ years.  Yes, a phone number was specified for password recovery Yes, definetly typing the last 4 numbers Number hasn't changed since then No text messages received on my land line There isn't a code not received button Why should I press the forgotten password link when I haven't forgotten the password I haven't got an alternative e mail address, unless of course I use my wife's, she also has an hotmail a/c They have my mobile no.  Will try the link given by andysm  Thanks again ! Share this post Link to post Share on other sites Share this content via...