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Gps Receptionists To Decide Whether You Are Ill Enough To See The Doctor.

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A lot of money has and still is going into further training of GPs receptionists.
I think its a great idea that theyll be able to suggest possible, sensible alternatives, and that appointments will be allocated based on need and priority, and not just first come first served.

Edited by nikki-red

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Quote:   

I very much doubt that & as such will not speak to a receptionist regarding my medical well-being. This has nothing to do with them being either gender. 

 

Quite agree,  what about patient confidentiality,  especially if they leave their job?

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1 hour ago, cressida said:

Quote:   

I very much doubt that & as such will not speak to a receptionist regarding my medical well-being. This has nothing to do with them being either gender. 

 

Quite agree,  what about patient confidentiality,  especially if they leave their job?

Blimey.  Now we are really clutching at straws.     What about it?

 

The same question could be asked about Doctors, Nurses, Practitioners, Paramedics, Auxiliaries, medical secretaries, records clerks, managers who might also leave their job.     Why are you treating medical receptionists as special on that one.  

 

Confidentiality agreements applies to thousands of jobs. 

Edited by ECCOnoob

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3 hours ago, cressida said:

Quote:   

I very much doubt that & as such will not speak to a receptionist regarding my medical well-being. This has nothing to do with them being either gender. 

 

Quite agree,  what about patient confidentiality,  especially if they leave their job?

Well then you are a timewaster.  

 

What the hell do you think they are asking for.  Its not for their own curiosity is it? 

 

Their job is supposed to act as first contact for the practice.   Their job is to take enquiries, prioritise the appointments AND allocate them to the most appropriate resource within the surgery.    That could be anyting from a Doctor, Practice Nurse, Midwife, Counsellor, Healthcare Assistant, or even Medical Secretary dependant on the query.

 

No wonder the service is taken for granted and leeches money.

Edited by ECCOnoob

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A & E receptionists are well trained in this area and can fast track to triage nurse who can also fast track to diagnostic or medical options so this is a tried and tested approach to progressing the most urgent cases. I started work in the NHS in the ‘70s and this has always been the case but progress has meant this is now training backed intuition with the human attributes of erring on the side of caution. The only fly in the ointment is the ‘I was here before him’ and ‘ I pay to see a doctor’ attitude  

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11 hours ago, Resident said:

Firstly, where was I being misonogist? 

I invite you to go check the definition and try again unless you prefer to continue showing yourself up. 

 

The crux is that you will be having medically unqualified personnel making medical decisions. 

 

Doctors and nurses train for years & are required to pass qualifications to make those medical decisions.

 

Will receptionists be required to join the NMC, like qualified doctors and nurses, will they be required to sit years worth of training and gain recognised medical qualifications? 

 

I very much doubt that & as such will not speak to a receptionist regarding my medical well-being. This has nothing to do with them being either gender. 

"Janet", the glorified secretary hasn't.....

 

Your attitude right there in one sentence. 

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I once rang the surgery and asked the receptionist if I could speak to a nurse or doctor for advice. She asked me what it was about. When I told her what the problem was she told me to put the phone down and ring 999 immediately. 30 minutes later I was in theatre having heart surgery. If I'd have waited for a doctor it might have been too late.

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On ‎28‎/‎12‎/‎2019 at 21:18, Resident said:

Firstly, where was I being misonogist? 

I invite you to go check the definition and try again unless you prefer to continue showing yourself up. 

 

The crux is that you will be having medically unqualified personnel making medical decisions. 

 

Doctors and nurses train for years & are required to pass qualifications to make those medical decisions.

 

Will receptionists be required to join the NMC, like qualified doctors and nurses, will they be required to sit years worth of training and gain recognised medical qualifications? 

 

I very much doubt that & as such will not speak to a receptionist regarding my medical well-being. This has nothing to do with them being either gender. 

No they are not.  They are not making medical decisions at all so stop being such a drama llama.  All they are doing is signposting you to the relevant healthcare professional/service based on the information you give.  

 

Your choice, but don't expect to get anywhere quick with that kind of attitude.  

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Here's how this works. Your local surgery has half a dozen GP's. Each of them has an interest and maybe a speciality in certain things, including;

A specialism is musculoskeletal issues,

One worked abroad with infectious disease,

GP #3 spent ten years as an ENT surgeon before going part time as a GP,

Another is a gynaecology specialist.

 

You call up and refuse to tell the receptionist that you've have vaginal bleeding for two days. Maybe you're a bit embarrassed or maybe you have an attitude problem.

 

The receptionist would have got you in front of the gynae GP in a couple of hours but because you didn't cooperate you are booked for an appointment in a week with the GP that knows plenty about dengue fever but needs to look up gynaecology symptoms. Maybe you'll get to see the inside of an ambulance and a hospital a bit sooner. 

 

Just get over yourself and tell the receptionist what's up.

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Ours operates a triage system where you speak to the Doctor on the phone between 8.30-9.30 and if needed you will be offered a same day appointment, works pretty well but you are usually waiting at least 15 mins to get through but worth it for a same day appointment imo.

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Posted (edited)
On 28/12/2019 at 16:14, the_bloke said:

If you were offered a pay cut of 6% to not do evening and weekend work, would you take it? Most GP's did back in 2004, which is why it takes so long to see one today. The GP system is broken.

They shouldn't have been given the option.

GP's don't provide a good service working regular hours Mon - Fri.

Edited by Daven

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On 25/12/2019 at 18:29, pattricia said:

The Daily Mail

You just killed your entire argument. 

 

Give me a government paper on the matter and then people might actually take your points seriously. Do people nowadays not know how to decide what is considered a "good" source? Seriously, did university not teach you how to use appropriate references....... oh wait. 

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