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City Taxis Charge For Cases

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How long have City Taxis been charging to take cases? my wife and two friends were charged £5 to take three cases from Gleadless Valley to Hartshead. 

 

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1 hour ago, lazarus said:

How long have City Taxis been charging to take cases? my wife and two friends were charged £5 to take three cases from Gleadless Valley to Hartshead. 

 

Don't think Uber charges.

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2 hours ago, lazarus said:

How long have City Taxis been charging to take cases? my wife and two friends were charged £5 to take three cases from Gleadless Valley to Hartshead. 

 

City Taxis might be the best people to ask

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Hmmmmmmm........... 🧐

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4 hours ago, lazarus said:

How long have City Taxis been charging to take cases? my wife and two friends were charged £5 to take three cases from Gleadless Valley to Hartshead. 

 

Did you order an estate car? Because that is £5 extra.

 

(to answer the Uber question, you have to order an XL or something, which is also more expensive)

 

If you didn't, and clearly your 3 cases wouldn't fit in a normal car, but an estate arrived, he/she will charge you £5 extra.

 

It's a rare occasion, and if this happened to me, I would possibly waive it (but make sure they know so I get upto 5 tip! :hihi: , unless it was clearly taking the mick (i.e. even estate struggled)

 

My boot is huge (hatchback), but 3 large suitcases, struggle with wheel arches.

 

 

Edited by *_ash_*

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12 hours ago, MJ01 said:

City Taxis might be the best people to ask

To much of a bind as you are speaking to call centre in India.

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2 hours ago, lazarus said:

To much of a bind as you are speaking to call centre in India.

Strange the person I spoke to yesterday did not have an Indian accent. 

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3 hours ago, lazarus said:

To much of a bind as you are speaking to call centre in India.

They’re based in S9 aren’t they? Just off Hawke Street?

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4 hours ago, lazarus said:

To much of a bind as you are speaking to call centre in India.

Not always the case the overseas call centre is used as an overflow for regular call centre here, so during the not so busy periods there is every chance you’ll speak to someone in Sheffield office. 
I agree with *_ash_* however that there may be a booking charge for the estate, that is normally the case if the customer requests an estate for what ever reason. Same for any specialist vehicle such as a six or an eight seater. It’s a different topic if customer feels they should not be charged extra for requesting the extra service, but they are the best people to ask for an explanation. 

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15 hours ago, *_ash_* said:

Did you order an estate car? Because that is £5 extra.

 

(to answer the Uber question, you have to order an XL or something, which is also more expensive)

 

If you didn't, and clearly your 3 cases wouldn't fit in a normal car, but an estate arrived, he/she will charge you £5 extra.

 

It's a rare occasion, and if this happened to me, I would possibly waive it (but make sure they know so I get upto 5 tip! :hihi: , unless it was clearly taking the mick (i.e. even estate struggled)

 

My boot is huge (hatchback), but 3 large suitcases, struggle with wheel arches.

 

 

Surely if you don't specifically ask for an estate but your luck comes in and one turns up it shouldn't be an extra premium to use the boot - specially suitcase unless they were filled with concrete. It seems a little petty to me, but y'know rules are rules and all that. 

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The op didn’t say if they was suit cases or cases? 
 

Either way if it was an estate car the driver may well have presumed it had been ordered so the extra £5. 
 

As to why £5? Well there are not that many estate cars on a taxi fleet and if one is asked for then it maybe for suitcases that may not fit in a boot but also people take the mick and use a taxi as its cheaper than a man with a van.  Also bear in mind the estate car may well have had to be brought in from another area so extra time and fuel.
 

 

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1 hour ago, GerryBooth said:

The op didn’t say if they was suit cases or cases? 
 

Either way if it was an estate car the driver may well have presumed it had been ordered so the extra £5. 
 

As to why £5? Well there are not that many estate cars on a taxi fleet and if one is asked for then it maybe for suitcases that may not fit in a boot but also people take the mick and use a taxi as its cheaper than a man with a van.  Also bear in mind the estate car may well have had to be brought in from another area so extra time and fuel.
 

 

The company has to sanction the price through categorising the job for it to be charged at whatever rate and the driver has no control over the price. The driver can explain to his office to change the category of course,  but the price displayed on the data-head is the price the customer needs to pay and not the price drivers just says so.  Only time the extra is put on a job is when either an estate has been requested or in the driver’s judgement an estate would have been required anyway. 

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