Shell Energy.

[Kidorry 189]

Got fed up with Virgin charging me ridiculous amounts of money for just broadband and phone so I am switching to Shell Energy. Has anyone else got this company and if so what are they like?From the way I have been treated so far they seem to be O.K. with the information they have sent me and the prompt arrival of the router and bits. Just waiting for the engineer to set it up tomorrow and see what it is like.  

Edited November 5, 2019 by Kidorry
wrong day

[*Wallace* 333]

No input for this but will keep watching to see how it goes for you, we also don’t like Virgin but it’s the only supplier with 100mb here.

[Temuchin 13]

There are mixed reviews about Shell Energy on Trustpilot, but, overall, 4 out of 5 stars. Some of the reviews are not pleasant reading (especially if you have an aversion to long, abusive rants in uppercase...). But credit due to Shell for at least being willing to reply there in a calm manner.

[alchresearch 213]

I would guess they're just a re-seller for the major broadband providers.

 

They're a few quid cheaper PM than Sky for me so I might give them a try.

 

[kidley 48]

This may be of interest 

 

C&P

 

First Utility and Shell Energy customer score

Our latest energy companies satisfaction survey was conducted before First Utility changed its name to Shell Energy. However, existing customers remain on the same tariffs and prices (albeit with renewable electricity), with the same customer service. So it's still useful to see how First Utility's customers rate their supplier.

First Utility came joint 16th out of 30 energy companies rated by 7,429 members of the public in the annual Which? energy supplier satisfaction survey - the biggest of its kind. The other company it tied with is Co-operative Energy.

 

https://www.which.co.uk/reviews/energy-companies/article/other-energy-companies-reviews/shell-energy

[RiffRaff 10]

I found out yesterday that my sister is a Shell Energy customer. She lives out in the sticks and has suffered from poor speeds for some years.

Not sure how/if this has improved since she changed supplier, but apparently she suffered a power cut last Thursday and it somehow fried the router.

SE sorted out a replacement - free? I didn't ask - and she was up-and-running again on Tuesday.

[Kidorry 189]

Installed mine yesterday and everything is running O.K. Getting about 40 download and 14 upload which is ample for me. It runs on the B.T. line or so the bloke who installed it said. He was very good at his job, so satisfied up to now.

[apelike 10]

I was with First Utility and just after it was taken over by Shell-Energy I left just before the end of the contract because of poor service and speed fluctuations, and also it was cheaper elsewhere.

[Kidorry 189]

Everything is working O.K. except I cannot send e-mails with blueyonder but I can receive them. My g-mail is working perfectly. I had this problem before but I have forgotten how to resolve it. Any help would be appreciated.