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Crystal Peaks Medical Centre


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Was unfortunate to need an appointment yesterday, so rang up expecting the usual 3-4 week wait but no, an appointment was available late afternoon, great. Turns up 10 minutes early and was then left sat there for nearly 50 minutes before being seen. Practically every time I go there, and it's not often, I am left waiting for a long time, with no idea when I will be seen. 

I have a muscle injury and have already paid for physio which couldn't identify the problem so the physio suggested seeing a doctor.

Why is this service so bad? It's not like it's free, I pay a fair amount in tax and NI. I did complain but was told it was a shortage of doctors (by the doctor).  Am I just unlucky?

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Think you should be happy to get an appointment the same day - even though you had to wait for a while.

At my GP the first hurdle is to Actually get through to the surgery, then you have to wait for a 'ring back' from a doctor who then decides if you're ill enough to deserve an appointment. THEN you have to wait for one !

It's no wonder people end up going to A&E .

Edited by Daven
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6 hours ago, blackydog said:

Was unfortunate to need an appointment yesterday, so rang up expecting the usual 3-4 week wait but no, an appointment was available late afternoon, great. Turns up 10 minutes early and was then left sat there for nearly 50 minutes before being seen. Practically every time I go there, and it's not often, I am left waiting for a long time, with no idea when I will be seen. 

I have a muscle injury and have already paid for physio which couldn't identify the problem so the physio suggested seeing a doctor.

Why is this service so bad? It's not like it's free, I pay a fair amount in tax and NI. I did complain but was told it was a shortage of doctors (by the doctor).  Am I just unlucky?

You are lucky to get an appointment the same day, the last time I called for an appointment at Peaks it was 4 weeks, I declined advising the receptionist that I would either be dead or better by that time!

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13 hours ago, speedy69 said:

You are lucky to get an appointment the same day, the last time I called for an appointment at Peaks it was 4 weeks, I declined advising the receptionist that I would either be dead or better by that time!

It was a cancellation.

Why don't they make you aware of the delay when you sign in, instead of letting you sit there like a lemon, getting more and more wound up. I really dislike that place anyway but changing even if possible, might just be out of the frying pan and into the fire.

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Your expectations are what is the problem rather than being grateful that you have not had to wait 3-4 weeks you complain that your appointment that day was 40 minutes late.

 

 

Doctors do not offer guaranteed times they offer everyone the same 10 minute slot as routine and some are quicker and some shorter and due to the nature of the job they may well end up behind schedule. Now they could offer everyone 20 minute slots and then see half as many people  and twiddle their thumbs or do the crossword and I bet you would you would soon be moaning about how long it took to be seen.

 

Now where I do think you have a valid complaint is that the reception staff do not keep you informed

 

No I am not a doctor and I have no connections at all with any branch of the medical profession apart from as  a patient  -

 

 

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2 hours ago, Bigal1 said:

Your expectations are what is the problem rather than being grateful that you have not had to wait 3-4 weeks you complain that your appointment that day was 40 minutes late.

 

 

Doctors do not offer guaranteed times they offer everyone the same 10 minute slot as routine and some are quicker and some shorter and due to the nature of the job they may well end up behind schedule. Now they could offer everyone 20 minute slots and then see half as many people  and twiddle their thumbs or do the crossword and I bet you would you would soon be moaning about how long it took to be seen.

 

Now where I do think you have a valid complaint is that the reception staff do not keep you informed

 

No I am not a doctor and I have no connections at all with any branch of the medical profession apart from as  a patient  -

 

 

What should my expectations be? Happy with a 3-4 week wait? Be happy that just because they have a failed appointment that I have taken, it's ok to leave me sat there for the best part of an hour? Really?

The GP service at CP, is in my opinion, very poor. If I'm given a cancelled appointment at short notice I'm still expected to turn up on time, If I'm late I will face an infraction. 

Accepting a poor service generally means that's what you will end up with. It's not free (for me anyway) and I have little choice except to take the very expensive private route, whilst still paying for the NHS option.

Edited by blackydog
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On 31/10/2019 at 13:16, blackydog said:

What should my expectations be? Happy with a 3-4 week wait? Be happy that just because they have a failed appointment that I have taken, it's ok to leave me sat there for the best part of an hour? Really?

The GP service at CP, is in my opinion, very poor. If I'm given a cancelled appointment at short notice I'm still expected to turn up on time, If I'm late I will face an infraction. 

Accepting a poor service generally means that's what you will end up with. It's not free (for me anyway) and I have little choice except to take the very expensive private route, whilst still paying for the NHS option.

Maybe the delay was caused by the doctor spending more than 10 mins with some of their patients. In which case, you should be happy that you have a conscientious doctor who is thorough during consultations.

 

I do agree that making you aware of the delay would be helpful. I’d rather go for a stroll than sit in a doctor’s waiting room for 40 mins.

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19 hours ago, Pettytom said:

Maybe the delay was caused by the doctor spending more than 10 mins with some of their patients. In which case, you should be happy that you have a conscientious doctor who is thorough during consultations.

 

I do agree that making you aware of the delay would be helpful. I’d rather go for a stroll than sit in a doctor’s waiting room for 40 mins.

That's not how their system is meant to work. If the consultation needs more time (non urgent) then they should book another appointment. There is the facility to book double appointments for complicated matters. The doctor "taking as long as it takes" might work for that particular patient but screws up the timing for the following 20 or so. 

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What rubbish neither the doctor and very often the patient know how long the consultation might require in advance and unlikely that in most instance the reception could do the screening

 

 

If you want to be seen on time go for the first appointment and hope there is no emergency

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