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Pitt Lane Sorting Office Manor Top

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This place is a joke!  My father in law who is disabled went to collect a parcel that was an attempted delivery, even though he was in waiting for it.   The gates to the office was closed ,  someone walking in left the gate open for him to drive through as he has difficulty walking.  The disabled parking bay was covered with a skip.  They have a door bell with a disabled person sign for them to help people into the office....my question is

How do they think people can get in to ring for assistance when the gates are closed and there's no parking space for a disabled person?

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