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Having A Shopping Order Delivered.

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We've been using online deliveries since 2010: Tesco, Ocado, Sainsbury's, Asda, Waitrose, Morrisons. Tesco proved too unreliable, Sainsbury's were not good with substitutions, Asda just not suited to our tastes; Ocado are good, but a little expensive, Waitrose even more so. But for the last for or five years, we've used only Morrisons: the service is (mostly - none are perfect) excellent, they are reliable and helpful, deal with complaints quickly, and we're familiar with their products.

 

Things to consider:

  • online may not be the best option for fresh items (meat, fish, fruit)
  • you have to pay for the delivery, of course (around a fiver, but depends on day/time)
  • Morrisons don't give you the choice of no plastic bags, and they charge a refundable 5p per bag: you can either return them on the next delivery, or (as we do), empty everything onto the floor and give them back immediately .

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I tried a variety in the early days of the services, but the substitutions were silly (and you couldn't tick no subs at the time).  I'd imagine that they've got much better these days though, with the services no longer being new.

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7 hours ago, Cenobite said:

When you sign up, just tick the box not to allow substitutions.

You can also go back and change it by editing your account.

Anyone getting substitutions must be allowing it.

Did you not read my post? At the time the T&Cs were that if anything was unavailable then they would send substitutions but the driver would alert you to them and you could decide not to accept them. The driver  dropped the bags and left without saying anything. This happened more than once.

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So when ordering your shopping online, do you pay with your debit or credit card ?

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1 hour ago, pattricia said:

So when ordering your shopping online, do you pay with your debit or credit card ?

Either... doesn't matter really!

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1 hour ago, Ghozer said:

Either... doesn't matter really!

Thank you .

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Posted (edited)

I can only comment as per Cyclone when substitutions could not be checked either. It was 8 weeks of torture whilst waiting for the replacement car after the first Scenic got written off! (and that was Tesco)

Edited by swarfendor437

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