Longy67 Â Â 23 #1 Posted July 4, 2019 Hi, hope someone can help, my daughter has had to reset her password for icloud as she forgot it, but unfortunately, she has a new iphone and the recovery phone number is her previous one which she no longer has, and icloud sends the verification code to that previous number, anyone else know a way around this or do i need to contact Apple, I really don't fancy a trip to the Apple store if I can help it. Share this post Link to post Share on other sites Share this content via...
Top Cats Hat   10 #2 Posted July 4, 2019 How did she reset her password without a recovery phone number? Share this post Link to post Share on other sites Share this content via...
Longy67 Â Â 23 #3 Posted July 4, 2019 2 minutes ago, Top Cats Hat said: How did she reset her password without a recovery phone number? She didn't, the verification code went to her old number... Share this post Link to post Share on other sites Share this content via...
Top Cats Hat   10 #4 Posted July 4, 2019 I see.  I suspect you may need to take a trip to Meadowhell. You can’t access the account without a password and you can’t change your recovery number without access to the account.  (Catch-22 as Yossarian’s doctor would say!) Share this post Link to post Share on other sites Share this content via...
*Wallace*   333 #5 Posted July 6, 2019 This is why I resist all Apples efforts for me to turn on 2 step verification if your second device packs up or gets upgraded you’re pretty much screwed. Share this post Link to post Share on other sites Share this content via...
Happ   25 #6 Posted July 6, 2019 3 hours ago, *Wallace* said: This is why I resist all Apples efforts for me to turn on 2 step verification if your second device packs up or gets upgraded you’re pretty much screwed. By not doing this you open yourself up to an easier potential intrusion. Great advice and sound logic... Share this post Link to post Share on other sites Share this content via...
*Wallace* Â Â 333 #7 Posted July 13, 2019 (edited) What if my phone gets lost or broken as with the OP ? Edited July 13, 2019 by *Wallace* Share this post Link to post Share on other sites Share this content via...
Top Cats Hat   10 #8 Posted July 14, 2019 On 13/07/2019 at 12:17, *Wallace* said: What if my phone gets lost or broken as with the OP ? Your mobile number (ie. your SIM card) is the backup, not your device.  If your phone breaks, stick the SIM in another phone to receive the iCloud text. If your phone is stolen get a replacement SIM from you provider. Share this post Link to post Share on other sites Share this content via...
Longy67 Â Â 23 #9 Posted July 14, 2019 Hi all, thanks for the replies, all sorted now, icloud resets itself after about 10 days so she is back on now, first thing we did was go into the settings and change the phone number for verification codes to her new one, not going to disable the 2 step verification on it, as Happ pointed out, don't want to open her phone up to any intrusion, just wish we had known about all this when she upgraded her phone, oh well, least we do now... Share this post Link to post Share on other sites Share this content via...