andco 10 #1 Posted April 10, 2019 I'm having immense difficulty backing up my WhatsApp data which I want to transfer onto a new phone. The old phone is an iphone4 and its successor is an iPhone 7plus. Would appreciate advice. Thanks in anticipation Share this post Link to post Share on other sites Share this content via...
Top Cats Hat 10 #2 Posted April 10, 2019 I'm not sure that you can. Everyone I know who has bought a new phone has lost their WhatsApp account and has had to open a new account. 😱 Share this post Link to post Share on other sites Share this content via...
Pyrotequila 403 #3 Posted April 10, 2019 On my phone there is an option to backup the WhatsApp data to my Google Drive, it does it automatically. You can then restore the data from Drive. Under settings > chats > chat backup I'm not sure if this option is available to iPhones though. Share this post Link to post Share on other sites Share this content via...
Top Cats Hat 10 #4 Posted April 10, 2019 6 minutes ago, Pyrotequila said: I'm not sure if this option is available to iPhones though. Yes, if you back up your devices to Apple's iCloud it will reinstall everything as is (apart from iTunes for some reason) if you get a new phone. Share this post Link to post Share on other sites Share this content via...
andco 10 #5 Posted April 11, 2019 theoretically it allows me to back up chat history to iCloud. it says the last backup was on 21 January and total size is 53kb underneath all the text blurb there's a new line which says Backing up ... and then there's little gizmo whirling around underneath that it says Uploading: 0 bytes of 69.5 MB (0%) at the very top of that screen it says: Cant complete backup. You need to sign into a different iCloud account from your iPhone settings which is absurd because I only have one iCloud account Share this post Link to post Share on other sites Share this content via...
Cyclone 10 #6 Posted April 11, 2019 11 hours ago, Top Cats Hat said: I'm not sure that you can. Everyone I know who has bought a new phone has lost their WhatsApp account and has had to open a new account. 😱 I've gone through multiple phones without doing that. I don't know about historical chat information, never been particularly bothered, but I suspect it transferred without me doing anything (android). 1 hour ago, andco said: theoretically it allows me to back up chat history to iCloud. it says the last backup was on 21 January and total size is 53kb underneath all the text blurb there's a new line which says Backing up ... and then there's little gizmo whirling around underneath that it says Uploading: 0 bytes of 69.5 MB (0%) at the very top of that screen it says: Cant complete backup. You need to sign into a different iCloud account from your iPhone settings which is absurd because I only have one iCloud account Did you google it? https://www.fonepaw.com/ios-whatsapp/could-not-complete-backup-whatsapp.html I found that, you need to authorise whatsapp to use icloud. Share this post Link to post Share on other sites Share this content via...
iansheff 88 #7 Posted April 11, 2019 Can you not transfer it using Whatsapp Web on your computer? Share this post Link to post Share on other sites Share this content via...
andco 10 #8 Posted April 14, 2019 (edited) thanks, cyclone and iansheff. no idea. feel totally bewildered by it all. Unfortunately I need the data because it relates to business transactions and coursework Edited April 14, 2019 by andco Share this post Link to post Share on other sites Share this content via...