Using Huawei p smart in Iceland (the country)

[chocki 13]

Help! I am in Iceland (country!) at the minute and my phone says emergency calls only. I'm with EE. When I was flying here I put it on airplane mode and it's only since then it's happening. Can anyone help please

[Ghozer 112]

If you took it out of Airplane mode, and it now says "Emergency Calls Only" then that means it cannot find a signal or network it can use...
 

I know it's no use now, but did you text ROAMING to 150 before heading over?

have a read here... https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/674154

[chocki 13]

Thank you for that.

 

I've read it. Is there anything I can do now to get it back to normal now (sorry I'm not up on mobiles at all). I appreciate your advice. I can use the internet but can't ring or text message 

[Ghozer 112]

Other than contacting EE's help - I don't think so....

[Top Cats Hat 10]

The last time I was on EE (it was Orange then) and had no problems so I suspect it is your handset/settings.

 

It might be worth sticking your SIM in someone elses (unlocked) phone just to check that you don't have any restrictions on making calls and sending texts.

 

Are you recieving calls/texts?

[Ghozer 112]

Good point made above - check in your network settings if you have Roaming enabled...

[chocki 13]

2 hours ago, Top Cats Hat said:

The last time I was on EE (it was Orange then) and had no problems so I suspect it is your handset/settings.

 

It might be worth sticking your SIM in someone elses (unlocked) phone just to check that you don't have any restrictions on making calls and sending texts.

 

Are you recieving calls/texts?

No. When someone rings it says "this number is temporarily unavailable, please try again later"

[apelike 10]

Found this as well.

 

https://community.ee.co.uk/t5/Roaming/Roaming-in-Iceland/td-p/703497

[weex1 10]

You need to call EE and ask them to enable roaming on your account. Same thing happened to me.