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Check your council care invoices!

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I've just had my care invoice and I was billed for the week 25/12 to 31/12 which is when the council shut down the supposedly "non-essential" care services!

 

When I rang to challenge it I was told it was on my bill in error. I asked if everyone affected would also get this week credited back and the man I was speaking with got a bit short and said it had only happened to me. I asked if he was *sure* it was only me, and he said "Until someone else complains we can't do anything" - which is not *quite* the same thing!

 

There will be people who are anxious of using the phone or challenging it, there will be people who might not remember the care shut down, there are all sorts of reasons people might pay that and not challenge it - so the council needs to be checking it and crediting it as standard to everyone affected as it's their mistake. But in the meantime, if you or family are affected, ring them!

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Thanks for the info.:thumbsup: I'm not affected by this but I'm sure others will be

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Definitely try and keep a check of your invoices. We are having problems at the moment with the council and care providers the council have said 50% of the issues are their fault but have now asked the council for copies of the times carers are actually here it was an eye-opener with the company saying carers here longer than they were!! Which we were then charged more for!!Also twice charged for carers who never turned up! Sometimes we have been charged up to £130 a month over what we should be paying.

I must say the gentleman from the council's account department has been very helpful and says they have a new system that even they are having difficulty using!

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