Skink Posted January 22, 2016 Share Posted January 22, 2016 Maybe its just me but utterly fed up with Three, they had been brilliant with my mobile phone - everything just worked So when Sainburys stopped their phone service I got my wife a cheap PAYG with a £10 top up from the online shop, she has had the phone 2 weeks and the £10 still isn't there. Spent ages on chat and they said they couldn't fix it as they had no proof of the £10 payment - even though they had sent me an email confirming it?! Asked me to email invoices etc to customer services who just keep ignoring email after email A lot of the time when I visit their website it is down, or breaks, isitdown reports 2 days down, but 3 days ago it reported 6 days down - so maybe thats part of it http://www.isitdownrightnow.com/three.co.uk.html Link to comment Share on other sites More sharing options...
alan p Posted January 22, 2016 Share Posted January 22, 2016 Hello skink, Don't know if you use either Twitter or Facebook but I use Twitter to get companies to get to get back me. They don't like being complained about. alan p. Link to comment Share on other sites More sharing options...
Kidorry Posted January 22, 2016 Share Posted January 22, 2016 Isn`t it 3 where you have to have a smart phone for their network to work? Link to comment Share on other sites More sharing options...
RootsBooster Posted January 22, 2016 Share Posted January 22, 2016 Isn`t it 3 where you have to have a smart phone for their network to work? Not since about 1936. If I remember correctly it just had to be a 3G compatible phone, back in the day when there weren't so many about. Obviously these days 3G is the norm and 4G is fast becoming standard too. ---------- Post added 22-01-2016 at 11:30 ---------- Maybe its just me but utterly fed up with Three, they had been brilliant with my mobile phone - everything just worked So when Sainburys stopped their phone service I got my wife a cheap PAYG with a £10 top up from the online shop, she has had the phone 2 weeks and the £10 still isn't there. Spent ages on chat and they said they couldn't fix it as they had no proof of the £10 payment - even though they had sent me an email confirming it?! Asked me to email invoices etc to customer services who just keep ignoring email after email A lot of the time when I visit their website it is down, or breaks, isitdown reports 2 days down, but 3 days ago it reported 6 days down - so maybe thats part of it http://www.isitdownrightnow.com/three.co.uk.html I don't think I've ever had a problem with Three, but then again I'm not on PAYG and I don't really use their website. I can see how it could be frustrating, according to your link you're not the only one experiencing the problems. Have you tried taking your proof of purchase to a Three shop? Link to comment Share on other sites More sharing options...
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