Solomon1   10 #13 Posted July 6, 2015 Haven't downloaded any software  This is the link I clicked:  http://www.micropcsupport.com/support/6017/microsoft-support.html Share this post Link to post Share on other sites Share this content via...
heavenlyarts   10 #14 Posted July 6, 2015 The web site you refer to has nothing to do with Microsoft. Share this post Link to post Share on other sites Share this content via...
Solomon1   10 #15 Posted July 6, 2015 The web site you refer to has nothing to do with Microsoft.  I figured this one out already  So how do I clear up the trojans on my computer? Share this post Link to post Share on other sites Share this content via...
lookleft   10 #16 Posted July 6, 2015 Haven't downloaded any software This is the link I clicked:  http://www.micropcsupport.com/support/6017/microsoft-support.html  That website is a scam and has been for years. Microsoft is ending development on Silverlight so I doubt you need it at all.  ---------- Post added 06-07-2015 at 13:48 ----------  I figured this one out already  So how do I clear up the trojans on my computer?  I clicked on the linked and never got any trojans.  I'd run Malwarebytes if I was you. Share this post Link to post Share on other sites Share this content via...
Solomon1   10 #17 Posted July 6, 2015 That website is a scam and has been for years. Microsoft is ending development on Silverlight so I doubt you need it at all.  I need it to open photo viewer on hotmail!  I clicked on the linked and never got any trojans   The trojans were already on my computer  It has been skipping and whirring for the last month or so...  I'd run Malwarebytes if I was you.  Have done - and nada!  ---------- Post added 06-07-2015 at 14:03 ----------  Also - firefox keeps crashing! Share this post Link to post Share on other sites Share this content via...
lookleft   10 #18 Posted July 6, 2015 I need it to open photo viewer on hotmail!    The trojans were already on my computer  It has been skipping and whirring for the last month or so...    Have done - and nada!  ---------- Post added 06-07-2015 at 14:03 ----------  Also - firefox keeps crashing!  Have you tried going back using System Restore?  I'd personally wipe the drive and reinstall the OS and then make an image to save all this hasslein the future. Share this post Link to post Share on other sites Share this content via...
Solomon1   10 #19 Posted July 6, 2015 Have you tried going back using System Restore? I'd personally wipe the drive and reinstall the OS and then make an image to save all this hasslein the future.  Not tried a System restore yet....  This guy from micro pc did show all the errors on the system - it's those I need to deal with!  What do you mean by make an image? Share this post Link to post Share on other sites Share this content via...
RollingJ   2,002 #20 Posted July 6, 2015 Just off the top, Solomon1, I would suggest getting the offending machine to someone who knows what they are doing, because, with respect, you don't - and it does sound as if some kind of remedial work is required.  Because I have used him, and know he knows what he's doing, I suggest MoZaLan off this forum.  This is his site: http://www.byteitltd.co.uk/  ---------- Post added 06-07-2015 at 14:15 ----------  Not tried a System restore yet.... This guy from micro pc did show all the errors on the system - it's those I need to deal with!  What do you mean by make an image?  Those 'errors' are more than likely nothing to be concerned about, M$ records lots of little system hiccups as 'errors' or 'warnings', but they can be safely ignored. Share this post Link to post Share on other sites Share this content via...
lookleft   10 #21 Posted July 6, 2015 Not tried a System restore yet.... This guy from micro pc did show all the errors on the system - it's those I need to deal with!  What do you mean by make an image?  It is a scam to get you to pay...  Making an image is easy and free. I use Macrium Reflect and has been 100% reliable over the past three years of use. Share this post Link to post Share on other sites Share this content via...
Solomon1 Â Â 10 #22 Posted July 6, 2015 It is a scam to get you to pay... Â Making an image is easy and free. I use Macrium Reflect and has been 100% reliable over the past three years of use. Â Do you mean a back up copy? Share this post Link to post Share on other sites Share this content via...
PeteMorris   10 #23 Posted July 6, 2015 Do you mean a back up copy?  An image is different to a copy (as I understand)...An image is an exact replica of all your files and hidden files and configurations, so that if you have to restore it at some point it will be exactly as it was when you made the image.  A copy is only a copy of the files, which is ok, but you won't be able to use it to restore your whole system. If that makes sense. Share this post Link to post Share on other sites Share this content via...
Solomon1   10 #24 Posted July 6, 2015 An image is different to a copy (as I understand)...An image is an exact replica of all your files and hidden files and configurations, so that if you have to restore it at some point it will be exactly as it was when you made the image. A copy is only a copy of the files, which is ok, but you won't be able to use it to restore your whole system. If that makes sense.  Ok thanks Pete  This laptop is only a couple of months old - don't really want to reset it already!  Issues are: 1. Intermitently can't copy and paste 2. Intermittent Firefox crashes 3. Silverlight issues  Issues fairly minor - any ideas how to fix? Or common denominator on why they are glitching?  Not had this trouble with a new machine before Share this post Link to post Share on other sites Share this content via...
