Bus driver wouldn't help visually impaired passenger

[dutch 68]

I know it's strange but lots of people do not know the names of Sheffield roads, drivers know routes and as the one in this thread doesn't know the streets. But this is what happens to drivers with the constant abuse from idiots who get on buses, they treat all passengers with contempt. This driver should have asked if any of the passengers on his bus knew where Coleridge Rd was, I for one do not know where the Institute of Sport is.

 

That is a good point. Driver could have radioed the office for help.

 

About the abuse, I was in London yesterday and buses have three doors on every bus for passengers to get on. Also they don't need to bother the driver with their payment system.

Just imagine a busy bus with big line up in sheffield boarding in one minute instead of five or more minutes while blocking all the other buses behind it.

[Event Horizo 10]

This bus driver is a terrible ambassador for the fine city of Sheffield. Both my and, no doubt, the visually impaired young visitor from Derby’s impression of Sheffield was severely soured by this unpleasant incident.

 

Unfortunate incident and anyone knows where the institute is. Just past police station on attertcliffe. There is even a bus stop near there.

 

But meeting one ar*ehole in life shoudn't tarnish a city. I've met plenty in all the places i've travelled and hadn't felt the need to judge a whole population.

[Supertramp 10]

Right, so because he may have been abused by a passenger its ok for him to take it out of a blind man?

 

Equal rights. Not allowed to discriminate against a person with a disability so he has to treat him the same as everyone else.

[Timeh 10]

Equal rights. Not allowed to discriminate against a person with a disability so he has to treat him the same as everyone else.

 

Well that shut me up!

[ShefStealth 10]

The bus driver evidently couldn't be bothered. Customer service is part of their job, not just driving a bus. It's a shame nobody recommended to the visitor to use the tram to get to EIS (get off at Arena) as the green route currently goes straight from the station and would have told the passenger at every stop where they were on the route. The conductor would probably have been a little more customer focused too, being that it is more their primary role i.e revenue protection and customer service. The 69 goes nearer to the EIS, but at certain times isn't exactly frequent.

[becky_s 10]

Equal rights. Not allowed to discriminate against a person with a disability so he has to treat him the same as everyone else.

 

Not true.

 

There's an obligation to make reasonable adjustments for disabled individuals in the provision of goods and services. The driver here failed to do that, which is an act of discrimination.

 

OP, have you reported the driver to the bus company? His behaviour really wasn't acceptable.

[SnailyBoy 10]

Equal rights. Not allowed to discriminate against a person with a disability so he has to treat him the same as everyone else.

 

Not sure you've quite grasped the meaning of the Disability Discrimination Act.

[lazarus 68]

Right, so because he may have been abused by a passenger its ok for him to take it out of a blind man?

I'm afraid that's what happens, the majority of people would help but some people just don't want to help.

[Asaw 10]

Equal rights. Not allowed to discriminate against a person with a disability so he has to treat him the same as everyone else.

 

The Dda 2010 has no has no commpultion or any comeback by law so they get awsy with it. Pavements and curb droppings in a righr state or non existant maintained by councols but no money can't do and not bothered neither fo you have right of if you are in a wheelchair or mobility scooter if the money is not available or interest by Parish councils either. In the general electio knowone mentioned disabled people except the greens. The government Sjould make the money available to do this and take action legaly against yhose that don't enforce the good practice.

 

---------- Post added 31-05-2015 at 14:31 ----------

 

Please don't judge Sheffield on its bus drivers. They are the second worst drivers in general on the road and are not typical of the rest of us.

 

But should they do the knowledge of the place they work

[Paulstac 10]

I think if the driver knew or not where the EIS is, is probably irrelevant.

 

The issue was, when asked to help a vulnerable passenger he basically said no.

 

If he really didn’t know where it was, the decent thing to do would have been to try and find out some more information. Perhaps ask what part of town it was in or was it near anything, ask to see it on a map (we were both holding iphones), radio his control centre, shout across to another driver, ask a passenger, look in the A to Z he probably had stashed in his cab, or even just offer to look out for it as he drove along.

 

If he was incapable of any of those actions, he could have at least been apologetic and said “I’m really sorry, but I’m afraid I don’t know where that it is”.

 

But no. Even that was beyond him.

 

He blurted out, before I’d even finished speaking “I have absolutely no idea where that is” with a look on his face like I had just tried to relieve myself on his bus.

 

To the person who asked if I’d reported him – Yes, I have. It made be quite angry seeing someone be so horrible to someone else who clearly needed a little help. I haven’t heard back though.

 

To the person who said don’t judge Sheffield – I’m not.

I had a great time when I lived there and am very fond of the city. Its just a shame my most recent visit has been tainted by having to interact with such a callous idiot. But the fact he is driving a bus around Sheffield, does by default make him an ambassador of the city, a duty he’s unfit to perform.

 

I don’t think he was having a bad day, and got the impression his response would be the same for any unfortunate passenger seeking assistance or advice.

 

For the record, I’m pretty sure he knew where the EIS was. He drives a bus along a route that goes very close to it and said no before I’d even finished asking him.

[WilburrUK 10]

Makes you wonder what happens when someone boards this chap's bus and asks to go to the EIS.. does he just look at them blankly, shrug and charge them whatever he fancies?!

[cors 10]

not defending this bus driver ,but trying to defend Sheffield,the no 69 bus service is operated by Rotherham