Bilge   34 #241 Posted March 31, 2018 I've got an old clock with no battery. It's spot on twice a day. Share this post Link to post Share on other sites Share this content via...
GleadlessLad   12 #242 Posted March 31, 2018 You are too charitable. They simply do not work as intended and the PTE have no idea how to resolve the problem so rather than admitt they are useless better to pretend all is well - after all sometimes they are correct. Who cares about the passengers certainly not the PTE or stagecoach  Fully agree that Stagecoach Supertram don't care about passengers - their "customer care" service certainly doesn't warrant that name! They don't care, don't listen, frequently refuse to investigate reported issues & try to belittle the complainant to make them feel awkward about reporting problems. Absolutely hopeless. Share this post Link to post Share on other sites Share this content via...
mrmw   10 #243 Posted April 1, 2018 Fully agree that Stagecoach Supertram don't care about passengers - their "customer care" service certainly doesn't warrant that name! They don't care, don't listen, frequently refuse to investigate reported issues & try to belittle the complainant to make them feel awkward about reporting problems. Absolutely hopeless.[/quote Yet in independent market research they scored extremely high this year amongst customer service and satisfaction so thst doesn’t bore out factually your comment  Maybe you werent satisfied how your issue was handled Share this post Link to post Share on other sites Share this content via...
GleadlessLad   12 #244 Posted April 1, 2018 Fully agree that Stagecoach Supertram don't care about passengers - their "customer care" service certainly doesn't warrant that name! They don't care, don't listen, frequently refuse to investigate reported issues & try to belittle the complainant to make them feel awkward about reporting problems. Absolutely hopeless.[/quote Yet in independent market research they scored extremely high this year amongst customer service and satisfaction so thst doesn’t bore out factually your comment Maybe you werent satisfied how your issue was handled  :hihi: Share this post Link to post Share on other sites Share this content via...
BigAl1 Â Â 143 #245 Posted May 9, 2018 I have just returned from 2 month away and note that the PTE have removed the message about the system being under development. Does this mean they are now working as intended showing the minutes until the next tram accurately (with the odd default to timetable) or have the PTE simply given up? Share this post Link to post Share on other sites Share this content via...
GleadlessLad   12 #246 Posted May 9, 2018 I have just returned from 2 month away and note that the PTE have removed the message about the system being under development. Does this mean they are now working as intended showing the minutes until the next tram accurately (with the odd default to timetable) or have the PTE simply given up?  I can certainly confirm that they're still not working properly - I arrived at Granville Rd at 16:17 today aiming to catch the 16:21 tram towards Herdings. The display indicated "9 mins" (hence running 5 mins late, no surprises there), counted down to "8 mins" then up to "10 mins" at 16:19. At 16:20 it changed to "1 min" then to "Due" at 16:21, which was displayed until 16:23 at which point the information for that tram disappeared altogether.  The tram eventually arrived at 16:28 - 7 minutes late. By the time it got to the next stop (Park Grange Croft) the display at that location was indicating "1 min" as the tram departed.  On the basis of this, I think your second idea that the PTE have simply given up is the most likely position! Share this post Link to post Share on other sites Share this content via...
hackey lad   3,980 #247 Posted May 9, 2018 Got to agree with the post above . Most of the time they just seem to follow the timetable Share this post Link to post Share on other sites Share this content via...
BigAl1   143 #248 Posted October 25, 2018 (edited) No doubt the PTE will try and claim that they are working when they show the timetabled arrival time but that is ridiculous as we can look at the posters which will be just as accurate. When they show the timetable time it simply means we have no idea when or where the next tram is.  I have some sympathy with the fluctuating minutes (above) given the tram may well have been stuck in traffic and it would have suggested it was working but then why did it change between minutes and timetable? clearly then on that experience the thing is not working.  I wonder with new trams and new infrastructure if the dot matrix will work on the new Rotherham section when (if) it opens assuming of course they install them  Can not believe that before the accident that the dot matrix along the tram part do not show the new tram train service at all.  Even worse the brand new dot matrix at Rotherham parkway was  "1st Arrival: from Cathedral" ... (no time given for when it would arrive) The next train finishes its journey here please do not get on this train. This train is the Stagecoach Supertram from cathedral"  This was still showing when the tram departed  i have been banned from complaining to the director of the PTE as he does not care about the dot matrix showing wrong information because "sometimes it is right" when I got back to Middlewood the dot having been on the crashed tram about an hour after the crash yes the dot matrix made no mention of the crash and disruption and showed the trams as all going to Meadowhall  One day the PTE might just see things from the consumer perspective Edited October 26, 2018 by amnicoll double post merge Share this post Link to post Share on other sites Share this content via...
Gleadly   11 #249 Posted December 28, 2018 Went for a tram this morning and looked at the screen for the time of the next tram I could not believe it when it displayed "Please refer to Saturday timetables for Today"  Just wonder why they could not display the times for Saturday or would that have been too complicated!!! Share this post Link to post Share on other sites Share this content via...
dutch   68 #250 Posted December 28, 2018 Sheffield is little out of date, that's what I like about Sheffield. Share this post Link to post Share on other sites Share this content via...
BigAl1 Â Â 143 #251 Posted December 29, 2018 A testimony to the gross incompetence of the PTE buying a system that is unfit for purpose, still better than putting fiction that is often still displayed when they do show the times. Share this post Link to post Share on other sites Share this content via...
GleadlessLad   12 #252 Posted December 29, 2018 On Thursday morning (27/12) the electronic display boards were displaying the usual weekday timetabled times - despite the Saturday timetable being in operation. They'd publicised the running to the Saturday timetable on their twitter page & they'd also put notices in the display cases at the stops, but they obviously couldn't be bothered to update the signs.  A lot of public money's been spent on the electronic boards but when they can't even be bothered to make such a fundamental update to the information, it seems pretty hopeless. Share this post Link to post Share on other sites Share this content via...