Yankees - poor service

[Mosby 10]

Went to Yankees on Ecclesall Road yesterday.

 

After sitting in the centre of the place with an empty table in front of us, we waited for 45 minutes and then enquired why the people who came in after us were being served first.

 

Apparently our order hadn't been put in, the waiting staff who had passed our table on many occasions hadn't noticed either.

 

We had to leave hungry to collect our daughter.

 

Shocking service and won't be going again!

 

Edited January 26, 2015 by Mosby

[Bubzeh 10]

As this is my favourite restaurant in the City, I cannot say much bad about it. However, the service and standards of the food over the last 2-3 years have dropped so much it's sad to see.

[StefanFGrill 10]

I agree great food but poor service and its one of my favourite places in Sheffield

[Guest makapaka]

Went to Yankees on Ecclesall Road yesterday.

 

After sitting in the centre of the place with an empty table in front of us, we waited for 45 minutes and then enquired why the people who came in after us were being served first.

 

Apparently our order hadn't been put in, the waiting staff who had passed our table on many occasions hadn't noticed either.

 

We had to leave hungry to collect our daughter.

 

Shocking service and won't be going again!

 

 

Did you complain?

[Mosby 10]

yes - we complained

 

the response was, "I'm sorry, I don't know what to say"

 

(as we were running out of time we had to leave)

[Deepimpact 10]

What should have been said was please stay seated your meal wont be long and it will be on the house sorry for the inconvenience

 

 

Thats if you had more time or offer the meal free for a later date

[top4718 838]

I went a while back and they didn't do kids portions which I found a bit strange, my lad had a chicken burger and didn't like it so only ate about half, when the waitress collected the plates she commented to him that it was a lot to for a kid to eat to which he replied "yes, and it tastes funny"

 

Overall I wasn't impressed.

[dannamaya 10]

maybe you should call them or something.. maybe they work that way.. but still, i know how you feel mate..

[Mosby 10]

gonna stick to Uncle Sam's in future!

[Elkl001 10]

Shame about the poor service as Yankees is almost an institution on Eccy Road.

 

Yankees was my first job - £1.20 an hour. Oh no showing my age!!!!

[DerbyTup 10]

As this is my favourite restaurant in the City, I cannot say much bad about it. However, the service and standards of the food over the last 2-3 years have dropped so much it's sad to see.

 

You just contradicted yourself.

 

I haven't been to this place for 30 years. I'm amazed it is still in business.

 

It used to be good. But that was 30 years ago. I never hear anyone talk about it these days. Apart from those on this thread of course.

[scails 10]

Yep was my fave restaurant, but the menu now is poor and over priced, and the service is really bad. They dont seem to have any managment? Just young girls who couldnt give damn. Im pressuming they are hired for their looks rather than customer service skills. But I am addicted to their chicken wings sooo...hey ho I put up with it once in a blue moon when I get a craving. Lol