Anyone having trouble with EE/Orange service today

[Paulusok 10]

Service is a bit choppy in Parson Cross

[Azarrr 10]

I have an Orange and an EE phone and both have dropped signal over the past week. Can't get any signal in Hillsborough at all

[Merivaman 10]

Got an email from them Tuesday morning:-

 

Our Network Team confirmed last night the loss of service in S6 is due to a "pretty serious fire". We have engineers on site who have assessed the damage. The Mast requires a lot of work and equipment to get it running again (the power supply was also damaged).

 

I'm afraid our engineers are not in a position at this point to give a timescale for a fix, but this is being treated as a priority.

[adam_uk 10]

Got an email from them Tuesday morning:-

 

Our Network Team confirmed last night the loss of service in S6 is due to a "pretty serious fire". We have engineers on site who have assessed the damage. The Mast requires a lot of work and equipment to get it running again (the power supply was also damaged).

 

I'm afraid our engineers are not in a position at this point to give a timescale for a fix, but this is being treated as a priority.

 

Thanks for the update! I hope it gets fixed soon

[autumn 10]

I phoned them from land line yesterday .I was on the phone for nearly an hour then they disappeared .I got a text saying she was having problems with her phone and would phone back ASAP ,still waiting ! I'm in Hillsborough and cannot use my phone at all .The lady did say they had received lots of phone calls but she was still saying there wasn't a problem .

[Merivaman 10]

I phoned them from land line yesterday .I was on the phone for nearly an hour then they disappeared .I got a text saying she was having problems with her phone and would phone back ASAP ,still waiting ! I'm in Hillsborough and cannot use my phone at all .The lady did say they had received lots of phone calls but she was still saying there wasn't a problem .

 

I had that, the first girl I spoke to Tosh, said no problems in Sheff, problem must be in my house, and I might need a signal booster, she put me through to Level 2 technical person (In Scotland, who was far more helpful), she checked the 5 masts my phone used most, and then found out the one in Shirecliffe was "offline". Then they sent the engineer out, who found "significant fire damage" lol

[orbs 10]

my broadband went off tuesaday pm. i was on phone to EE, got back on for a short time. wednesday it wouldnt work after 3 hours on phone the lady said they would work on it over night and get back to me between 3-6 thursday it took another 30 mins to get back on line and they dont know why the signal keeps dropping. now the pc is telling me to update the browser.

[blackspot 10]

for the last few weeks my t mobile reception has been very poor about one bar or less. before then it was fine about five bars i live in s6 near the hillsborough library . it not my phone because my girlfriends phone is the same anybody got any information please:help:

[gremlin_mick 10]

Theres already a thread about this.

 

http://www.sheffieldforum.co.uk/showthread.php?t=1312914

 

The local wildlife burnt down a mast on Shirecliffe about a fortnight ago. This end of town is now shocking for mobile reception!

[HbroChris 10]

Would this only affect T-mobile reception? I've had no signal on Three for about the same amount of time now.

[HbroChris 10]

Would this only affect T-mobile/EE reception? I've had no signal on Three for about the same amount of time now, in S6.

[Merivaman 10]

Would this only affect T-mobile/EE reception? I've had no signal on Three for about the same amount of time now, in S6.

 

It's possible Chris, as they do share some masts from what I've read on other forums