Plusnet and Skygo

[Sproutbum 10]

We have been with Plusnet for around 15 months and have found their service very reliable but in the past few days, SKYGO has stopped working on all our IPads saying that we are in the incorrect country. Sky have told me that it is because Plusnet re-route their broadband via a foreign country and that it is becoming a common problem. Anyone else had this issue?

[ccit 10]

Have a look on the Plusnet forum. If you need to make a post you can be sure it will be answered.

[Pr0187 10]

I have plusnet fibre and can use sky go/sky movies etc on iPad fine, make sure microsoft silverlight is updated

[sidbobs 10]

It's more likely that you've been assigned an IP address that's being reported as foreign (or is foreign).

 

Turn your router off and on once, you'll be assigned a new one, then try again.

[geared 306]

There may be a DNS change you can make to the router settings to get around the problem.

[BoyFromSmoke 10]

Try setting the router to a different channel, see Plusnet support for how to do it if you don't already know how..

[sidbobs 10]

Try setting the router to a different channel, see Plusnet support for how to do it if you don't already know how..

 

Don't waste your time changing the wireless channel, It will do nothing to fix this issue.

[geared 306]

Yep wireless channel has nothing to do with any of it.

[AlexAtkin 10]

It's more likely that you've been assigned an IP address that's being reported as foreign (or is foreign).

 

Turn your router off and on once, you'll be assigned a new one, then try again.

^^^^

THIS!

 

Its not about routing you via a different country, its about Sky "thinking" you are routing from a different country. No way PlusNet is going to send your traffic half way around the world for no good reason.

[bpullen 10]

It's a problem with a recently added block of IP's we acquired from Arin (146.200.0.0/16).

 

You've probably been assigned an IP from this range. A disconnect/reconnect will normally sort it. There's been a service status thread open for a few weeks now.

 

There's also some discussion over on our forums.

 

Best regards,

[ccit 10]

Our broadband is provided by Force 9 (Plusnet) and I have recently installed the Skygo app on our iPad2. It works fine. I hope that you get this sorted soon.