Jump to content

Origin Broadband

Recommended Posts

I had to repeatedly email to get a correspondence on my query to start with and I paid BT Engineer to come out and check the lines, which I paid £90.00 out of my pocket, confirmed that line works perfectly fine. So don't give me that story...

 

Any how, not long left to end the contract.. I will assume that it's for charity as you guys don't deserve those payments at all. Especially, with that rude attitude towards your customers over the phone.

 

We don't tolerate ANY member of staff being rude to a customer. I invited you on the 5th (in this same thread) to contact me and let me know what your specific complaint was and I didn't receive any communication from you.

 

Also, we have never charged you for a BT engineer visit - and BT Openreach would not look at an Origin line unless we ordered them to; they certainly wouldn't bill our customer directly. Please let me know the name of the BT engineer you paid and I'll get to the bottom of this for you as something really seems off there.

Edited by Origin_Pete

Share this post


Link to post
Share on other sites

Pete,

 

Could you please provide a copy of the update about Origin and DR as was posted yesterday on the DR region forum website?

 

drlforum.co.uk/showthread.php?tid=1083

 

Many thanks

Share this post


Link to post
Share on other sites
Pete,

 

Could you please provide a copy of the update about Origin and DR as was posted yesterday on the DR region forum website?

 

drlforum.co.uk/showthread.php?tid=1083

 

Many thanks

 

Hear hear. That's the info that we Origin customers have been kept in the dark about for far too long. To my mind, a disappointingly wishy-washy statement from Oliver that disguises the pain some Origin customers are going to suffer.

Share this post


Link to post
Share on other sites
Hear hear. That's the info that we Origin customers have been kept in the dark about for far too long. To my mind, a disappointingly wishy-washy statement from Oliver that disguises the pain some Origin customers are going to suffer.

 

Another Hear Hear, Origin, you have my email, why have you not sent me a copy ?

Share this post


Link to post
Share on other sites
Hear hear. That's the info that we Origin customers have been kept in the dark about for far too long. To my mind, a disappointingly wishy-washy statement from Oliver that disguises the pain some Origin customers are going to suffer.

 

Could you provide the information within the PDF as I am unable to register on the forum (the "Human Verification" bit doesn't work!) as a post here?

 

Many thanks.

Share this post


Link to post
Share on other sites

The Origin Statement in full, as posted on http://drlforum.co.uk/showthread.php?tid=1083

 

"Dear Origin customer,

 

My name is Oliver Bryssau. I serve as Managing Director of Origin Broadband Ltd.

 

We have grown to be the largest ISP (in terms of customer numbers) on the Digital Region network and also a fast growing regional provider for the corporate and public sectors. I’m writing to you because in August 2013, the closure of the Digital Region project was announced.

 

As you may be aware, we have been working tirelessly since this announcement to ensure that Origin’s customers are not disadvantaged as a result. Due to the scale of the planning required, we have not been able to inform our customers every step of the way as we would have liked to.

 

I appreciate how patient everyone has been and I’m now able to give you some of the information you’ve been waiting for.

 

Firstly, I’m pleased to say that Origin is stronger than ever! We’re recruiting at a healthy rate and are very excited to move to our new offices next month to allow us to optimise our operation and keep adding to staff and customer numbers.

 

I can also confirm that the build of our new network is going ahead, and will allow the majority of Origin’s customers to receive fibre optic broadband. I want to reassure the minority of customers that are not currently able to receive fibre broadband that we will provide an Annex-M product at the best market price when compared with our competitors – and the option to upgrade to a fibre product as soon as it becomes available.

 

The official Digital Region closure date is the 14th of August 2014 – by which time we will have migrated all of our customers to our new network. Every customer will receive a personal e-mail and letter in the post which will provide more detail on how their migration will be carried out.

 

We understand that some customers may want more information than we can give right now; but we will to be able to respond to additional questions in the coming weeks.

 

Again, we are very grateful for all the kind support given to us by our customers and we look forward to rolling out our new service and taking our organisation to the next level in the months ahead.

 

Having formed this company back in 2011 while I was still at university, I’ve certainly had to learn a lot to be able to keep the business moving forward in spite of these challenges. I’d like to thank our customers who have helped and supported us along the way – and I promise that in return, we will do everything we can to provide the best possible connection, and best local service for years to come.

 

Thanks Again, Oliver"

 

 

Wooo Hoo. Back to super slow 3Mb/s ADSL for me....

K.

Share this post


Link to post
Share on other sites

Karl, Many thanks for that.

 

Have you checked with dslchecker.bt.com/adsl/adslchecker.welcome to see when your cab is going to be enabled for vdsl by BT?

 

Before I went with DR for vdsl, my cab wasn't showing as planned to be done by BT. It's now showing 31st May 2014.

 

---------- Post added 15-02-2014 at 22:47 ----------

 

"I can also confirm that the build of our new network is going ahead, and will allow the majority of Origin’s customers to receive fibre optic broadband."

 

New Network? 'Cause replicating BT's once wasn't enough?

Edited by ubergeek

Share this post


Link to post
Share on other sites

"I can also confirm that the build of our new network is going ahead, and will allow the majority of Origin’s customers to receive fibre optic broadband."

 

New Network? 'Cause replicating BT's once wasn't enough?

 

I took that to mean Origin's internal network, from the exchange to their servers. Pete is welcome to correct me.

 

On that dsl checker http://dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput I get:

Featured Products  	Downstream 		Upstream		Downstream 	Availability Date		
		Line Rate(Mbps) 	Line Rate(Mbps)		Range(Mbps)
WBC ADSL 2+ 		Up to 6 		-- 			4 to 8 		Available
WBC ADSL 2+ Annex M 	Up to 6 		Up to 1 		4 to 8 		Available
ADSL Max 		Up to 5 		-- 			3.5 to 7.5 	Available
WBC Fixed Rate 		2 			-- 			-- 		Available
Fixed Rate 		2 			-- 			-- 		Available

 

Thrilling speeds.....

 

K.

Share this post


Link to post
Share on other sites

Well I get :-

 

FTTC Range A (Clean) 80 78.1 20 20 -- 31-May-14

FTTC Range B (Impacted) 80 67.2 20 19 -- 31-May-14

 

WBC ADSL 2+ Up to 6 -- 4 to 8 Available

WBC ADSL 2+ Annex M Up to 6 Up to 1 4 to 8 Available

ADSL Max Up to 5 -- 3.5 to 7.5 Available

WBC Fixed Rate 2 -- -- Available

Fixed Rate 2 -- -- Available

Other Offerings

Fibre Multicast -- -- -- 31-May-14

 

At least I'll be able to have infinity, I'm one of the lucky ones

Share this post


Link to post
Share on other sites

"Up to 6" also includes the number 0....

 

I was on BE internet before they sold out to Sky, and never achieved anything better than 3.5Mb/s. I am on the edge of the city centre exchange, the one BT can't be bothered to upgrade to fibre.

 

K.

Share this post


Link to post
Share on other sites
"Up to 6" also includes the number 0....

 

I was on BE internet before they sold out to Sky, and never achieved anything better than 3.5Mb/s. I am on the edge of the city centre exchange, the one BT can't be bothered to upgrade to fibre.

 

K.

 

I don't think that it's a case of being bothered. BT will have a number of companies running more expensive LES, etc lines in the city centre. Would you rush to remove this revenue stream?

 

---------- Post added 16-02-2014 at 00:53 ----------

 

Overall, Origin need to improve their communication with their customers. Dropping a PDF onto one web forum late on a Friday isn't the best way to deal with this. I would like to say that I feel confident of Origin's future, but I don't!

Share this post


Link to post
Share on other sites

Is that PDF saying that, if you can get Origin NOW, you'llstill be able to get it when DR is switched off?

I'm on an exchange/cab that can ONLY get DR fibre, and have been umming and ahhing about upgrading from my ADSL, but have been put off by the DR closure.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.

X