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MoZaLan you are not the only one

 

I am currently getting a third of the speed I normally get. Their support line are being quite obstructive and dismissive of the issue. I understand some people have a good experience with them but that isn't that case for me.

 

I wish that the BT Cabinet at the top of the street was enabled

 

Hi,

 

Good customer service is the most important thing to us. I'm sorry if you feel someone has let you down or failed to try and resolve an issue properly.

 

If you could e-mail support@origin-broadband.co.uk and mention my name, I'll request a team leader looks into this for you.

 

---------- Post added 05-02-2014 at 08:54 ----------

 

Everything about Origin became an awful experience! I've been having broadband issues for the last 4 months now and they are no bothered answering calls or even emails. They did to first few then no response whatsoever... I'm moving away from Origin ASAP, because of the customer service, mainly!

 

Again Mozalan,

 

I'm sorry if you're unhappy with the tech team's response.

 

Please e-mail and I'll look into this personally for you.

 

---------- Post added 05-02-2014 at 09:06 ----------

 

My original contract of 18 months is up next month and TBH I have no doubts about carrying on with them

 

Also, just read this. What a gent you were Paul. God bless :)

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Nothing but praise for Origin..........and no i don't work for them I am a customer!

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Nothing but praise for Origin..........and no i don't work for them I am a customer!

 

Thank you Carol! Much appreciated! :)

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Same here, had an issue with my router, the next day I had a new one, speed is constant.

 

However, as DR winds up soon and there are no other fibre providers in my area not sure what to do?

 

BT may enable a cab soon, but the main issue I have with BT is no fixed IP, I have many devices in my household that require me to use a fixed IP, I could use a DynDNS type service but prefer to keep my static IP. If a BT cab does get enabled are there any other prviders on it that will offer fixed IP's?

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Same here, had an issue with my router, the next day I had a new one, speed is constant.

 

However, as DR winds up soon and there are no other fibre providers in my area not sure what to do?

 

BT may enable a cab soon, but the main issue I have with BT is no fixed IP, I have many devices in my household that require me to use a fixed IP, I could use a DynDNS type service but prefer to keep my static IP. If a BT cab does get enabled are there any other prviders on it that will offer fixed IP's?

 

I think Plusnet have a static IP option.......

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I think Plusnet have a static IP option.......

 

As do we! Irrespective of what happens to Digital Region, we will still be here to offer service :)

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As do we! Irrespective of what happens to Digital Region, we will still be here to offer service :)

 

How much do you charge for it?

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Their VDSL (fibre) prices are on their website and all include one static IP as standard within the prices of the packages. I've heard that they're also able to accomodate VDSL now via BTs on street cabinets for the areas that aren't DR enabled, and that they're also able to accomodate ADSL now too, but they don't advertise that on their website (They're still primarily a fibre broadband based operator after all, they probably don't want to 'confuse' the brand) best to verify with a phonecall to Origin probably. Or Pete will be along in a bit to clarify :)

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Their VDSL (fibre) prices are on their website and all include one static IP as standard within the prices of the packages. I've heard that they're also able to accomodate VDSL now via BTs on street cabinets for the areas that aren't DR enabled, and that they're also able to accomodate ADSL now too, but they don't advertise that on their website (They're still primarily a fibre broadband based operator after all, they probably don't want to 'confuse' the brand) best to verify with a phonecall to Origin probably. Or Pete will be along in a bit to clarify :)

 

Hello! :-)

 

I'm hoping to be able to make an announcement soon. Please bear with us a little longer and I'll get back to you on this.

 

Pete

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Just waiting for my contract to come to an end and then I'M OUT! - Origin was good at the beginning but it's complete mess right now. Customer service is VERY POOR! I couldn't speak to a person for 2 weeks in a row, you would wait on the line for more than 10-15 minutes and then be cut off or someone would pick up the phone, then cut you off in the middle of a conversation. I asked for my contract to be terminated as I've been having issues with my connection for the last couple of months, they were very prompt to respond to that saying I have to pay for the whole contract if I want to leave, which is a nonsense!!!

 

Now I'm asking everyone I know to stay from these people and get another broadband provider which will have professional people on board for their customer service.

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Just waiting for my contract to come to an end and then I'M OUT! - Origin was good at the beginning but it's complete mess right now. Customer service is VERY POOR! I couldn't speak to a person for 2 weeks in a row, you would wait on the line for more than 10-15 minutes and then be cut off or someone would pick up the phone, then cut you off in the middle of a conversation. I asked for my contract to be terminated as I've been having issues with my connection for the last couple of months, they were very prompt to respond to that saying I have to pay for the whole contract if I want to leave, which is a nonsense!!!

 

Now I'm asking everyone I know to stay from these people and get another broadband provider which will have professional people on board for their customer service.

 

I looked into this, and it seems our tech and support teams tried to call you several times and you've repeatedly refused to speak to anybody on the phone. We're extremely dedicated to helping our customers but it must be a two way street.

 

If you wish to discuss this further, you can feel free to call the office about the occasional disconnections you've experienced (line quality is a main factor in this) - but we have tried very, very hard to help you. I'm sorry if that isn't enough.

 

Also, I just called tech support from an anonymous external number and managed to reach an advisor in less than 45 seconds. We really are trying to give the best service possible and I'm sure if you work with us a little more you'll see that.

Edited by Origin_Pete

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I had to repeatedly email to get a correspondence on my query to start with and I paid BT Engineer to come out and check the lines, which I paid £90.00 out of my pocket, confirmed that line works perfectly fine. So don't give me that story...

 

Any how, not long left to end the contract.. I will assume that it's for charity as you guys don't deserve those payments at all. Especially, with that rude attitude towards your customers over the phone.

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