Online shopping and the rages it brings..

[giddygoat 10]

As we're (eeek) getting ever closer to Dec and the Festering Season, I thought it might be useful to slag off any underperforming shop websites, so we don't ALL end up raging, like I was this morning.

 

Trying to order an XBox game for my laddie on Argos.. I used to love Argos, never had any problems. Lately? aarrgghh.. I completed all my details, including debit card number, and clicked on next. It popped back up with pink wording at the top to remind me to complete all details. I had.. did it again, it swiped my number but still wouldn't let me move on. And again.. etc., so I phoned customer services. They guy there "didn't know why it was doing that" and put me through to sales. Explained again to the woman on there, she asked if I wanted to order over the phone.. yes, ok.. So off we went again, gave her all the numbers & passwords (for argos) - twice.. had to spell them all out.

 

"That game is only online", she said. So she tried to log in as me, to order it online from that end. It wouldn't let her in.. she was apologetic, I was incandescent, as this has happened before. Gnash..

 

Changed my email address and re-registered with Argos. Ordered again. Same thing happened again (this is now taking all my morning up.)

 

I eventually ordered from Game, £2 more, but by that time I'd have possibly paid £100 more just to get the hell off the pc.. it's a wonder it didn't go through the window. No point trying to speak to a manager at Argos, btw - they pick the phone up and put it down again..

 

Yes, I COULD have ordered from amazon, but why is it taking them so LONG lately just to deliver a game or dvd? That drives me batty when you've a child waiting for said game..

 

Or, there's play.com.. the baby toy I ordered for my grand-daughter, and when delivered, her parents opened it and found a big (hopefully toy) GUN? Left them a couple of years before I tried again, for something else, this time, they emailed me and said my bank had declined the order. Cross! Rang bank to find out why. They hadn't! Play.com had never asked them for the cash!

 

Who would you recommend, and who would you never use again?

[Supertramp 10]

As we're (eeek) getting ever closer to Dec and the Festering Season, I thought it might be useful to slag off any underperforming shop websites, so we don't ALL end up raging, like I was this morning.

 

Trying to order an XBox game for my laddie on Argos.. I used to love Argos, never had any problems. Lately? aarrgghh.. I completed all my details, including debit card number, and clicked on next. It popped back up with pink wording at the top to remind me to complete all details. I had.. did it again, it swiped my number but still wouldn't let me move on. And again.. etc., so I phoned customer services. They guy there "didn't know why it was doing that" and put me through to sales. Explained again to the woman on there, she asked if I wanted to order over the phone.. yes, ok.. So off we went again, gave her all the numbers & passwords (for argos) - twice.. had to spell them all out.

 

"That game is only online", she said. So she tried to log in as me, to order it online from that end. It wouldn't let her in.. she was apologetic, I was incandescent, as this has happened before. Gnash..

 

Changed my email address and re-registered with Argos. Ordered again. Same thing happened again (this is now taking all my morning up.)

 

I eventually ordered from Game, £2 more, but by that time I'd have possibly paid £100 more just to get the hell off the pc.. it's a wonder it didn't go through the window. No point trying to speak to a manager at Argos, btw - they pick the phone up and put it down again..

 

Yes, I COULD have ordered from amazon, but why is it taking them so LONG lately just to deliver a game or dvd? That drives me batty when you've a child waiting for said game..

 

Or, there's play.com.. the baby toy I ordered for my grand-daughter, and when delivered, her parents opened it and found a big (hopefully toy) GUN? Left them a couple of years before I tried again, for something else, this time, they emailed me and said my bank had declined the order. Cross! Rang bank to find out why. They hadn't! Play.com had never asked them for the cash!

 

Who would you recommend, and who would you never use again?

 

 

You must be doing it wrong.

 

Oh and teach your kid some patience.

[geared 303]

Well Play.com shutdown/re-branded/got sold after the tax hole it used got closed, so there's no wonder they're rubbish now.

Pixmania have been up for sale for ages as they're completely rubbish - but everyone knows it and no-one is interested in buying.

eBay is eBay - you take your chances and hope what you're buying turns up or isn't fake.

 

Really there's alot to be said for walking into a shop, handing over some money and getting the thing you want and a receipt.

[llamatron 10]

would never order via ebay again-cheecky feckers charging extortionate fees both via ebay and their other company paypal!

[Supertramp 10]

would never order via ebay again-cheecky feckers charging extortionate fees both via ebay and their other company paypal!

 

They don't charge anything for buyers or for sending payment.

[Vague_Boy 10]

You must be doing it wrong.

 

That would be my guess.

 

Oh and teach your kid some patience.

 

Indeed.

 

Online versus High Street? No contest. Online.

[Maz3 10]

I would only use online grocery if seriously incapacitated. I once ordered '5 courgettes' and was sent 5 whopping great marrers. Before you ask, I did find a use for them ...

[giddygoat 10]

Oh well thank you, Supertramp and vague_boy - what helpful posts.

Do you know, I had forgotten why I stopped using this forum for quite a while, there are quite a few of you "wits" out there - ho ho, HIGHLY entertaining - NOT.

 

I had intended this to be a useful and fun post for anyone else planning their Christmas shopping, anyone with a life, that is, who has friends and family to buy for..

 

Rude know-it-alls.. dontcha just love 'em?

[whitehorses 10]

Supertramp and Vague boy..Why be so glib about the OP ?

She was making a valid point, it IS infuriating having to deal with this sort of thing.

Before you start making assumptions, her child has a special needs disability and she lives quite far from shops and doesn't drive so it is not easy for her.

A little empathy goes a long way sometimes, we can't keep fuelling the world on bad attitudes.

[CPC464 10]

I always use Amazon. Delivery seems quick to me - you can always pay for next day or prime.

 

The Argos problem was probably something you left incomplete - maybe a 'terms and conditions' tick box or not entered something......

[cgksheff 44]

Supertramp and Vague boy..Why be so glib about the OP ?

She was making a valid point, it IS infuriating having to deal with this sort of thing.

Before you start making assumptions, her child has a special needs disability and she lives quite far from shops and doesn't drive so it is not easy for her.

A little empathy goes a long way sometimes, we can't keep fuelling the world on bad attitudes.

 

None of which justifies such swift forum rage.

 

I've used Argos, online regularly for years without any problems at all.

 

As long as you know what you are buying, I would continue to recommend them.

[geared 303]

The Argos problem was probably something you left incomplete - maybe a 'terms and conditions' tick box or not entered something......

 

Could have just been some short problem with their systems, I had a similar issue with another company the other week.

On-line wouldn't work, so telephoned the order in and it still failed.

 

Went back online and bought the same thing from somewhere else and it worked first time.

Rang the CC company and they didn't have any record of the first transaction failing - like it never occurred.