Internal complaints procedure

[andco 10]

What is best practice when managing a complaint made by an external party about an organisation's employees. Are these employees entitled to know the basis of this complaint? What rights does the subject of the complaint have to know the content of any emails or other documents in relation to their conduct?

[Beccyboop 10]

You need to consult your HR procedures.

[andco 10]

Thanks for your reply. It's a startup in the process of setting up all that sort of stuff. Any pointers so that I can help them develop a good practice model.

[H_Hounds 10]

You might find the ACAS website useful. Have you considered employing a HR manager?

[andco 10]

Thanks for all replies. Will be contacting ACAS for specific information to the situation in question.

[steveroberts 10]

What is best practice when managing a complaint made by an external party about an organisation's employees. Are these employees entitled to know the basis of this complaint? What rights does the subject of the complaint have to know the content of any emails or other documents in relation to their conduct?

 

Surely it is in everyone's interest that the employee knows about it; otherwise how will they know how to change their behaviour towards that external party?

[MobileB 10]

Surely it is in everyone's interest that the employee knows about it; otherwise how will they know how to change their behaviour towards that external party?

 

I agree Steve. But depending on the sensitivity of the complaint, you may need to take out the details of the complainant.

[steveroberts 10]

I agree Steve. But depending on the sensitivity of the complaint, you may need to take out the details of the complainant.

 

Good point Steve; hope you're keeping well? Not seen you on here in a while.

[MobileB 10]

Good point Steve; hope you're keeping well? Not seen you on here in a while.

 

I do lurk but busy time of year with the video plus your friend and mine has decided on a rapid expansion scheme which is keeping recruitment and TUPE processes (or should that be processors) on our toes!!