Computer or software problem

[figgy 10]

I have a software program on two computer, a desktop and a laptop, I transfer the database between them.

 

The software recently updated versions and since then I have had nothing but problems. The software doesn't transfer properly and locks me out when I change computers saying 'could not establish a conection with the database server' , or it keeps throwing up error messages saying things like 'abnormal shutdown', 'no authority to use', 'consult your software manufacturer' and ' server hibinating'.

 

The software manufacturer suggested it was a faulty data stick. This seemed reasonable as I had got a new stick. I changed the stick, still the same problems.

 

The software manufacturers have remote accessed and have restarted it loads of times, they have moved the place the database saves on both computers in case the places on the harddrive were corrupting the program and then also this last time they picked up the entire database and transferred the information from it onto a new empty database and uploaded the new database to both computers and it seemed fine but then the next day I'm locked me again.

 

I have been locked out moving from the desktop to the laptop this time although I have been locked out on either machine at some time or another. This has been going on since Christmas Eve. Out of interest after getting locked out on the laptop I tried another save from the desktop to the datastick and restored it again onto the desktop and it seemed fine.

 

Software agents are saying it must be a computer problem and just to muddy the waters I did get a reconditioned computer about the same time as the software upgrade but I have transferred other document etc between the reconditioned desktop and the laptop with no problems.

 

Theres plenty of RAM on both computers and the laptop is less than 18 months old.

 

Dont be mistaken that I know what I'm talking about because of the words in this thread because I'm only parroting what's been said to me.

 

Does anyone have any idea what could be going on and does it sound like I should keep persuing the software manufacturer for a software problem or should I get someone in and pay them to repair the computers.

 

This is not a cheap piece of software that I've paid a few quid for. It's a professional piece of kit that I paid several hundred pounds for. I'm even paying about £15 a month for the suppport.

 

Any suggestion welcome.

[Marx 10]

I have a software program on two computer, a desktop and a laptop, I transfer the database between them.

 

What database is this?

 

The software recently updated versions and since then I have had nothing but problems. The software doesn't transfer properly and locks me out when I change computers saying 'could not establish a conection with the database server' , or it keeps throwing up error messages saying things like 'abnormal shutdown', 'no authority to use', 'consult your software manufacturer' and ' server hibinating'.

 

What is the difference between the 'software' and the 'database'?

 

The software manufacturer suggested it was a faulty data stick. This seemed reasonable as I had got a new stick. I changed the stick, still the same problems.

 

Does the database know where the data is? Dou you have a separate front and back end (split database)? How are your drives assigned?

 

The software manufacturers have remote accessed and have restarted it loads of times, they have moved the place the database saves on both computers in case the places on the harddrive were corrupting the program and then also this last time they picked up the entire database and transferred the information from it onto a new empty database and uploaded the new database to both computers and it seemed fine but then the next day I'm locked me again.

 

What happens when they restart it? Does it work? Will the database work on one single machine?

 

I have been locked out moving from the desktop to the laptop this time although I have been locked out on either machine at some time or another. This has been going on since Christmas Eve. Out of interest after getting locked out on the laptop I tried another save from the desktop to the datastick and restored it again onto the desktop and it seemed fine.

 

Windows updates have been known to mess-up Access databases but you give no clues as to what your software, operating system or database are.

 

Software agents are saying it must be a computer problem and just to muddy the waters I did get a reconditioned computer about the same time as the software upgrade but I have transferred other document etc between the reconditioned desktop and the laptop with no problems.

 

As I asked, will it run on one machine. Why do you need to transfer it between several machines anyway? Can't you run it online?

 

Theres plenty of RAM on both computers and the laptop is less than 18 months old.

 

Dont be mistaken that I know what I'm talking about because of the words in this thread because I'm only parroting what's been said to me.

 

Does anyone have any idea what could be going on and does it sound like I should keep persuing the software manufacturer for a software problem or should I get someone in and pay them to repair the computers.

 

This is not a cheap piece of software that I've paid a few quid for. It's a professional piece of kit that I paid several hundred pounds for. I'm even paying about £15 a month for the suppport.

 

Any suggestion welcome.

 

Back-up the data. Do a fresh install and run it from one machine. Try to isolate the issue that stops it from working. Have any others had a similar problem? Look online. As you say, it used to work and now it doesn't.

[Bruno 10]

It could be the software is registered to original pc using a evaluation I'd and a machine I'd to create a registration id that is unique to one machine?

[figgy 10]

Thanks for coming back to me but each machine has it's own unique full registration ID. I feel like it's a software problem but it's hard to keep arguing the toss with the company when I don't really know all that much about them.

[Paul Blade 10]

As asked in post2 what is the software? without as much info you can give we are working in the dark

Someone else may be using the same and have the same problem and sorted it out

[figgy 10]

Thank you to everyone for all your replies.

 

I feel a bit bad saying what the software is because the company have been really helpful and I wouldn't want them to think I was talking about them out of turn. Anyhow the software is Landlords Property Manager. Hope they don't mind me saying.

 

With regard to the software and the database - it's probably me getting mixed up. I thought the software was the program and the database was the things (houses, tenants etc) which had been put on the program.

 

Re the restarting - I've looked at the screen when the company are remote assessing and it seems to say things like 'unable to restore as still in restore mode', 'program abnormally terminated'. The tech guy goes into the black screen with the writing on and deletes things and writes other things in until it says something like 'sucessfull restore' and then it comes back on. He then tries a couple of back-ups and restores etc and it seems fine but then later on it locks out again or starts with the error messages and then locks.

 

The operating system on the laptop is windows 7 and the desktop is windows xp.

 

It hasn't worked at some point or another on each of the computers. The problem seems to be to do with the backing up and restoring but the problem occurs going each way not just going one way if you know what I mean. The way the back up and restore is done is still the same as before. A back up to the computer and then a back up to the stick and then the restore on the next computer from the stick and it wasnt a problem before the upgrade. The trouble is once it locks out the locked out computer can't access it's own back either just keeps saying its not authorised or something.

 

Each computer is in a different location and I because of physical limitations I am unable to carry the laptop. I don't know what 'running online' is but the company have never suggested it to me so perhaps it can't be done.

 

I don't know the answers to the other stuff. I've just let the company try to sort it out.

 

hope this further information is helpful. Thanks again

[stimpy 10]

We use a software called sherlock. Its a property management software. We have the main program set up on a server and you have a client side on any computer that you use. We also have the main office and a secondary office. The main office is all on the same network so is easy to set up, but the second office had to vpn into the server, so its on the same network and then use the software. No backing to usb needed, everything done real time.

 

We also have another piece of software that is installed on my computer. Similar kind of setup except remote access is done by accessing my computer. The only downside to this is only the person dialed in can use my computer. If im sat at it, they cant.

 

Both systems work well.

[Marx 10]

Does your company have any IT support? Your posts read like you could do with some comprehensive advice on how to work safely and smartly. You would pay a fee per computer and stuff like this gets sorted out for you.

[figgy 10]

Cheers Stimpy I'll keep that system in mind for future reference.

 

Hi Marx, I am paying for the tech support from the company It's just that I know they are now coming to saying that the issue is computer based and although I don't know a great deal about computers I can't help thinking it feels more like a software issue to me.

 

I just wanted some other opinions as to whether I should continue to persue the tech team to sort it or whether I should pay to get both computers looked at. If the general concensus was it sounds like a software issue then it would save me having to pay to have both computers looked at when it's perhaps not likely to be the computers at all. The problem appears to happen on both computers without any particular pattern to it and (although I'm a computer numpty) I can't think why both computers would suddenly develop the same fault just at the point when the softwhere upgraded versions? Or is this possible?

[Bruno 10]

Is there a sync button on the software if it uses a online database?

 

Can the company remotely access your pc?

[figgy 10]

I dont know as I dont know what this online business means. Yes the company can remote access. They've done it quite a few time but unfortunately it just keeps doing the same thing time and time again.

[Bruno 10]

On your original pc, have you tried restoring your system back to a earlier time that you know the software was working properly?

 

Does the software company have its own forum where your problem maybe better served?

Edited January 14, 2013 by Bruno
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