Swampster Posted July 16, 2012 Share Posted July 16, 2012 I've been thinking... I do daft things like that sometimes... I'm currently on the Digital Region network, paying for a package that is touted as a 40/10Mbs service. Except it's described 'upto' of which I'm currently averaging around 30/4 mbs.. Now after signing up for this contract... the ISP comes along with a new package of running at the max the network can sustain which could be upwards of 100/20mbs.. however this costs upto £10 more per month... this increase in speed doesn't require any new technology, new cables to my house or anything of the sort... more likely a simple tweak at the NOC, and/or some remote Cellpipe config changes. My train of thought is this.. if my line is capable of getting upto 100/20 mbs (or in other words a significant increase on what I am currently receiving) then surely I am currently being 'short sold' on what I am at present receiving? Or in simple terms on an 'upto' 40/10mbs if my line is capable of reaching significantly faster then shouldn't I at least be getting 40/10mbs? (Accepting some variability ofc..) Link to comment Share on other sites More sharing options...
anywebsite Posted July 16, 2012 Share Posted July 16, 2012 With any xDSL technology there are losses on the copper phone line, the longer that phone line is & the worse quality it is, the worse the losses are, it's different for each person. The ISP has no control over that, the phone line is BT property. Most of the cost of your internet connection is the last mile to your house, bandwidth at their NOC is cheap, setting up the DR network has been expensive. They are supplying the speeds they say, to the person who has a perfect new phone line that is only a few metres long. They don't have any control over any losses beyond that & it's not much cheaper for them. I'm not that familiar with dsl technology, but it could be that you put more load on their system than somebody with a better phone line who gets faster speeds, due to the extra error correction. Maybe once a x% of people on your street have signed up for the higher speeds they need to buy some new equipment to handle it. They might only be able to easily set it to 'up to' 40mbit or 'up to' 100mbit & not some value between that compensates for your phone line. Before you buy or upgrade you should be able to get an estimate of the real speed that you'll receive, but you need to ask them rather than read their advertising that quotes the best possible speed. My train of thought is they need to have clearer advertising. Link to comment Share on other sites More sharing options...
Swampster Posted July 16, 2012 Author Share Posted July 16, 2012 With any xDSL technology there are losses on the copper phone line, the longer that phone line is & the worse quality it is, the worse the losses are, it's different for each person. The ISP has no control over that, the phone line is BT property. Most of the cost of your internet connection is the last mile to your house, bandwidth at their NOC is cheap, setting up the DR network has been expensive. They are supplying the speeds they say, to the person who has a perfect new phone line that is only a few metres long. They don't have any control over any losses beyond that & it's no cheaper for them. Before you buy or upgrade you should be able to get an estimate of the real speed that you'll receive, but you need to ask them rather than read their advertising that quotes the best possible speed. I know how DSL technology works, I also know in all likelihood my line is capable of far in excess of 40/10.. the fact they ARE able to provide that facility just goes to prove that... why then, am I not receiving it, as that is what I am paying for? No where does it say, you'll only get 40/10 if you're 1" from the cab with a CAT5 cable into the VDSL DSLAM. The fact remains they are technically able to provide me with 40/10Mbs without further infrastructure work, I am being charged for 40/10 yet getting somewhere in the ballpark of 25% or more less than that. AKA I'm being artificially restricted.. Link to comment Share on other sites More sharing options...
Paul Blade Posted July 16, 2012 Share Posted July 16, 2012 My cabinet is about 30-40 yards away and I get 23.9m on the 24m package As anywebsite said if you lived next to the cabinet you prob would get 40/10 but every few meters you are away the less you will get because off BT's crap lines Link to comment Share on other sites More sharing options...
anywebsite Posted July 16, 2012 Share Posted July 16, 2012 You don't know that it wouldn't require extra infrastructure work. They might be able to support a few people at a higher speed using their current infrastructure, but they may need to upgrade some things if everybody is on the new higher speeds. It's the advertising that should be made clearer. You aren't paying for 40mbit/10mbit guaranteed minimum bandwidth. Link to comment Share on other sites More sharing options...
Swampster Posted July 16, 2012 Author Share Posted July 16, 2012 You're missing the point... My line is most likely ABLE to receive greater than 40/10.. I am being charged for a 40/10 service They ARE able to technically provide a 40/10 service without major intervention Why am I not getting nearer 40/10? Link to comment Share on other sites More sharing options...
denomis Posted July 16, 2012 Share Posted July 16, 2012 I get what you mean if your line is capable of 20mbs then you should be getting the full 10mbs you are signed up to. You might be being throttled. Link to comment Share on other sites More sharing options...
Swampster Posted July 16, 2012 Author Share Posted July 16, 2012 You don't know that it wouldn't require extra infrastructure work. They might be able to support a few people at a higher speed using their current infrastructure, but they may need to upgrade some things if everybody is on the new higher speeds. It's the advertising that should be made clearer. It's not about being on new higher speeds... it's about getting what I am paying for. And, I am as pretty sure as can be sure that there'll be no major infrastructure upgrades for me to get an actual 40/10.. Link to comment Share on other sites More sharing options...
Swampster Posted July 16, 2012 Author Share Posted July 16, 2012 I get what you mean if your line is capable of 20mbs then you should be getting the full 10mbs you are signed up to. You might be being throttled. I don't think it throttling as such... just poor profiling for service provision. Or taking advantage to make more money if you're as cynical as me Link to comment Share on other sites More sharing options...
anywebsite Posted July 16, 2012 Share Posted July 16, 2012 It's not about being on new higher speeds... it's about getting what I am paying for. And, I am as pretty sure as can be sure that there'll be no major infrastructure upgrades for me to get an actual 40/10.. You aren't paying for 40/10mbit guaranteed minimum bandwidth, that would cost a lot more. It's about poor advertising & your misunderstanding of it. Link to comment Share on other sites More sharing options...
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