bluesbrother Posted July 13, 2012 Share Posted July 13, 2012 Hiya, Does anyone know where I stand legally on this? I went into the Orange shop on Wednesday & got rid of my Blackberry & signed up for an iphone, since buying it loads of people have said the 'Home' button doesn't work properly (I thought it was just me), so today I took it back to the shop. The shop manager said that he wouldn't swap it until it stopped working altogether, which I thinks is wrong. Having spoken to their customer services to no avail I said I would look at cancelling my contract as I'm led to believe that there is a 14 day cooling-off period for any contract. They said that as I bought it from a phone shop this does not apply! (I would have nothing to gain from getting a new phone btw as the other is only 2 days old, so can't understand the problem). Any help would be appreciated. Ta. BB. Link to comment Share on other sites More sharing options...
Jeffrey Shaw Posted July 13, 2012 Share Posted July 13, 2012 How did you pay? By credit card (I do hope so)? Link to comment Share on other sites More sharing options...
JFKvsNixon Posted July 13, 2012 Share Posted July 13, 2012 What's wrong with the home button? Link to comment Share on other sites More sharing options...
worthy Posted July 13, 2012 Share Posted July 13, 2012 take it to the apple shop they real good with stuff like this Link to comment Share on other sites More sharing options...
frededwards Posted July 13, 2012 Share Posted July 13, 2012 Sale of Good Act 1979 (as amended) http://www.legislation.gov.uk/ukpga/1979/54 14.2 "Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality." Link to comment Share on other sites More sharing options...
HeadingNorth Posted July 13, 2012 Share Posted July 13, 2012 If the phone is faulty (and an intermittent fault is a fault, regardless of whether it has "stopped working altogether," then your contract is void and you can simply give it back and demand a refund (assuming you paid anything; contract phones are sometimes free with the contract). Link to comment Share on other sites More sharing options...
kavanagh70 Posted July 13, 2012 Share Posted July 13, 2012 Faulty goods are faulty goods wether it works only part of the time or not at all. If its not up to the job it's not fit for purpose. Trading standards spring to mind. 14 days cooling off means 14 days to change your mind. Take it back and explain again, followed by a mild hissy fit, leading on to a full blown tantrum. Link to comment Share on other sites More sharing options...
TJC1 Posted July 13, 2012 Share Posted July 13, 2012 If they won't refund, and you paid by card do 'visa guarantee.' You can get your money back. the sensible and mature thing to do is send them the phone with any money owed with attached picture of the managers face with a crudely drawn moustache and glasses entitled '****', and tell them to suck on it. Link to comment Share on other sites More sharing options...
bluesbrother Posted July 13, 2012 Author Share Posted July 13, 2012 Yeah the phone was free, what I want to do is cancel the contract & give them the phone back. I can then get another from somewhere else. (I don't really want to do anything honestly, just get a phone that works 100%). Link to comment Share on other sites More sharing options...
TJC1 Posted July 13, 2012 Share Posted July 13, 2012 Actually, if It's within the 14 day cooling off period, send phone by recorded delivery with letter detailing this. Cancel your dd. Link to comment Share on other sites More sharing options...
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