cherry drop   10 #1 Posted May 23, 2012  my dell inspiron 1564 keeps turning itself off. its doesnt go through the shut down process it just turns off. any ideas what this could be??.  its not even 2 years old and warranty has ran out Share this post Link to post Share on other sites Share this content via...
denomis   10 #2 Posted May 23, 2012 It's very warm today is it overheating try cleaning it out Share this post Link to post Share on other sites Share this content via...
Dell-Amit B Â Â 10 #3 Posted May 25, 2012 Hi, Â My name is Amit and I work for the Social Media and Community Team at Dell. Â To resolve the issue you need to download the latest BIOS version from the following link: //dell.to/sCpz1d You can clean the air vents using compressed air cane as sometimes due to dust, fan does not function properly and that may lead to overheating and force system shut down. Please run Dell In-Build Diagnostics (Pre Boot System Assessment) to check the hardware functionality of the system. In order to know the steps to run the diagnostics follow the steps below: Computer should be off. Press and hold the Fn key and then press the power button. Leave the power button once system turned and leave the Fn key once you See the blue screen with the message Pre Boot System Assessment, if you get any error Message/code please make note of that error code and call Dell Technical support at: 1800-624-9896. Â Thanks and Regards, Dell-Amit B Share this post Link to post Share on other sites Share this content via...
cherry drop   10 #4 Posted May 26, 2012 Thank you, but I have already done all of this before I posted the thread. And it doesn't work. Share this post Link to post Share on other sites Share this content via...
Dell-Amit B   10 #5 Posted May 26, 2012 Hi,  Thanks for the confirmation, however I would like to know, have you got any error message or code when you ran the test? Or the test completely passed? I advise to run full scan by PCDr (Pc Doctor-Dell support Center 3.0). To download PCDr please visit: http://dell.to/dgukl0 If you get any error message please make note of that code and contact Dell Technical Support at 1800-624-9896.  You can also check the system in BIOS, if there is any hardware issue or not.  Steps: Keep tapping F2 key on the Dell logo while system is booting. Leave the system in BIOS screen for some time, and check if system shuts down in BIOS, If the system shuts down in BIOS as well then it’s a hardware issue where you would need to get the thermal pad, heat sink assembly and the cooling fan replaced. Hopefully that will fix the issue. If system does not shut down in BIOS screen then it’s a windows issue which needs to be further diagnosed.    Thanks and Regards, Dell-Amit B Share this post Link to post Share on other sites Share this content via...