electro_bits   10 #13 Posted March 12, 2012 I think the doctor acted quiet badly because he seemed to have upset her, she is now considering moving to another surgery as everytime she goes to the doctor for her or even her son he always has a bad attitude. I went to see him a few weeks because i had a viral infection, so when i went into his office he asked what was wrong with me and i told him, he then simply said what should i do Share this post Link to post Share on other sites Share this content via...
Alien52   10 #14 Posted March 12, 2012 I think the doctor acted quiet badly because he seemed to have upset her, she is now considering moving to another surgery as everytime she goes to the doctor for her or even her son he always has a bad attitude. I went to see him a few weeks because i had a viral infection, so when i went into his office he asked what was wrong with me and i told him, he then simply said what should i do  Which would be sorted out,hopefully,by your own immune system.The Doctor has no treatment for this condition. Share this post Link to post Share on other sites Share this content via...
Tyranna   10 #15 Posted March 12, 2012 Yeah so my sister took her first born 6 month old son to the doctors today because he had a cold and the diorehha, anyway the doctor asked her why she came so she told him and he turned around and said you always come here and you shouldn't come to the doctors all the time. My sister then told him this was her first born and that she only came to the doctors surgery because her son had some problems. He then just shrugged her and said don't come back all the time these symptoms are normal and that was it. His attitude was disgusting and she got hurt by his comments. Would you complain and if so who to?  I was just on the Forum in a similar vein about a complaint against a store in town about being denied service during their opening hours. In some ways this is a parallel complaint, as the doctor has a duty to provide treatment/care to his patients/customers. As with my case, I would reccommend that the OP contact CITIZENS ADVICE at one of their offices as follows:  Citizens Advice Bureau http://www.citizensadvice.org.uk 1 Google review 416-418 London Rd Sheffield 0114 258 3322   Citizens Advice Bureau http://www.citizensadvice.org.uk Place page 28-30 Spital Hill Sheffield 0114 275 5376   Citizens Advice Bureau http://www.citizensadvice.org.uk Place page Osborne Rd Sheffield 0114 271 8025  It may well have been much more helpful if the doctor had referred your child to a specialist, as persistent health problems might well be symptoms of some more serious underlying ailment. Best of Luck Share this post Link to post Share on other sites Share this content via...
Leah-Lacie   10 #16 Posted March 12, 2012 I understand with a new baby, people panic. I've got 3, but my youngest is my husband's (oooh the first time I've called him that!) first child. He panics at every little thing, and seems to think I don't care because I don't want to rush her to hospital in the middle of the night because shes crying a bit more than usual. I know someone who used to ring an ambulance when their baby cried at night and rush it to A&E.  The doctor, however, should know that your sister is worried, and should try to reassure her, rather than making her feel worse than she already does. Share this post Link to post Share on other sites Share this content via...
HeadingNorth   11 #17 Posted March 12, 2012 I was just on the Forum in a similar vein about a complaint against a store in town about being denied service during their opening hours. In some ways this is a parallel complaint, as the doctor has a duty to provide treatment/care to his patients/customers.  It is not a parallel complaint, because nobody has a legal right to obtain shop service. A shop can refuse service to anyone they please, for any reason. Or even for no reason.   As for the GP, he has a duty to provide necessary treatment and care. He is not obligated to see everyone who wants to see him regardless of their reasons. Share this post Link to post Share on other sites Share this content via...
Fibutton   10 #18 Posted March 12, 2012 The first port of call is your health visitor, they will advise you accordingly. As for the GP, they advise no visits with D&V for 24 hours due to the Norovirus that seems to be prevalent with youngsters at the moment. Share this post Link to post Share on other sites Share this content via...
Brian Hanson   10 #19 Posted March 15, 2012 Quite honestly I find it very hard to believe a doctor said those things to your sister.  However, whether he did or did not is not up to me to decide. Your question was regarding who you should complain to. The answer is; "Sheffield Family Practitioners Committee". If you're not satisfied with their actions you then complain to the Medical Ombusman. Share this post Link to post Share on other sites Share this content via...
brus   10 #20 Posted March 15, 2012 Quite honestly I find it very hard to believe a doctor said those things to your sister. However, whether he did or did not is not up to me to decide. Your question was regarding who you should complain to. The answer is; "Sheffield Family Practitioners Committee". If you're not satisfied with their actions you then complain to the Medical Ombusman.  If its the practise I think it is, its highly likely it was said. Share this post Link to post Share on other sites Share this content via...
samba   10 #21 Posted March 15, 2012 Diarrhea is NOT a trivial complaint, especially in a baby.!!  So true as I know from experience. I took my first child as a baby to the doctors with diarrohea and she ended up in hospital on a drip to get the necessary fluids into her. Share this post Link to post Share on other sites Share this content via...
DerbyTup   10 #22 Posted March 15, 2012 It sounds to me that the issue is not what the doctor said, but possibly how he said it.  That doesn't surprise me as I think some doctors have special training in how not to communicate effectively with patients. They can be pretty bad at it at times. However, many are good in my experience and it may be that this lady has reacted particularly sensitively to what has been said, without cause.  I wonder what would have happened if she had faced up to the doctor and expressed her disatisfaction at his response at the time?  Personally, I'd rather do that than go complaining after the event. Give him a chance to apologise if he's out of order and the matter can be quickly settled. Share this post Link to post Share on other sites Share this content via...