rich5315 Posted December 30, 2011 Posted December 30, 2011 Be carefull BT are have a spate of capping your broadband speed, i know its just happened to me!! check your speed here click the yes button then the adsl box top left then add you landline number and click ok, it takes about 5 minutes to do a test, when its finished look what speed it gave you and also look what ip profile is set to. you can do the test here http://speedtester.bt.com ive had a full 8mb speed for 18 months on my current line, my ip profile was set at 7150 kbps, but a couple of weeks ago i noticed after a speed test it had dropped to 2000kbps (thats 2mb max speed) i live in rural area but am only 300 yards from the exchange im on option 3 bt broadband £27.40 per month there is no way im paying that for 2mb, after 2 weeks of ringing bt about my slow speed they eventually said there was a fault and sent an engineer to my house to do some tests, he did them and said nothing was wrong and there was no fault, when i did a speed test in front of him and showed him my ip profile had changed from 7150 down to 2000 he said straight away that bt were capping my speed, he went on to say that what they are doing is because theres not enough bandwidth on the exchanges what they are doing is instead of one person getting 8mb they are getting 4 people to have 2mb each,its not something they do at the exchange its done remotely from bt wholesale somewhere else, if you just browse web pages then you wouldnt notice the difference in speed, but im a believer in you get what you pay for so beware keep checking your speed or they will con you!! After 2 weeks of complaining they have now set my speed back to 8mb if tthis happens to you ask them to do a line reset.
sedith Posted December 30, 2011 Posted December 30, 2011 Similar thing happened to me, it took three months, five engineeer visits, road dug up twice outside our house, everyone in the cul de sac without a phone connection as the two ****'s they contracted to do the job cut through the cable, etc etc it took from September to December to resolve! They even rang me to rate them out of 10 on their service, arghhh! Unfortunately my company pays for the BT Broadband connection otherwise I wouldn't deal with these jokers at BT! There are far better providers out there!
wolverine Posted December 30, 2011 Posted December 30, 2011 The engineer is wrong. The IP profile you see on a BT speedtest is generated by the DLM (Dynamic Line Managment) equipment at the local exchange. This is BT wholesale maintained equipment and BT retail do not set this. Are you able to check you sync rates on your router? Are they much different to your IP profile? The most common reason for this type of issue is if you are experiencing intermittent disconnections, double check that you connection isn't dropping. If you are syncing at a decent rate and your connection isn't dropping, ask BTr to recalculate your SNR and this should increase your IP profile (After a few days) Good luck
Recommended Posts
Archived
This topic is now archived and is closed to further replies.