Anyone work for Virgin call centre?

[iphonelover]

Just wondering if anyone works for virgin call centre just past attercliffe tram stop? Whats it like? What was the interview stage like? Thanks

[alternageek]

I worked there about 6 years ago, in the business division. I really liked it and sad when I had to leave (Partners work took us abroad) Most of the people I knew, have now left and no longer working there, but Im not sure why. Im thinking it was due to the NTL/Virgin merger and jobs that were duplicated were cut...

[iphonelover]

Thanks

Anyone have any recent experience there?

[sjwilliams]

ive just had a telephone interview with them it went well (i hope) now im just waiting for an email saying if ive passed or not

[steveroberts]

Not another "have you worked for xxx". Check the archive, every call centre has a thread (when you set this up, it will have prompted you with them!)

[sjwilliams]

great news! im through to the 3rd stage interviews im so pleased heres hoping for tuesday x

[sjwilliams]

well I had my assessment interview las tuesday and still no reply I guess I havent got the job then

[John]

Not another "have you worked for xxx". Check the archive, every call centre has a thread (when you set this up, it will have prompted you with them!)

 

It only works if you have Javascript turned on.

[Electerrific]

Not another "have you worked for xxx". Check the archive, every call centre has a thread (when you set this up, it will have prompted you with them!)

Why I'm reviving this old thread now.

 

I worked for this company in the Customer Relations section on the ground floor (below Customer Service) at the time of the ntl Telewest/Virgin merger, they took on about 70 of us to cope with the sudden Christmas deluge of ntl and Telewest customers melting the hotlines- usually furious and bad-tempered ones who had faults and had been waiting for an hour on the 'phone!

 

It was an ok job, employed directly by Virgin (or TW then - not Hays agency like now?) and you were paid £18K if your team hit it's target, which was standard. It's lower now though?

 

I hated the fact that you had to spend a year calling Newcastle schedulers to tell them you were 5mins late for a break!

And only got exactly 10mins ''personal'' time every day, which was fine sometimes, but there was the odd day when you 'needed' longer in the bog?

 

Like any call centre, there was a turnover of staff and they nagged you when in 'wrap up' after each call whilst typing up the notes.