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Unable to create account

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Hi there

 

My GF was unable to create an account using her email address, which is fine for everything else. The message she received was -

 

" The administrator has banned your email address. You will need to change your email address in order to continue. If you think this is done in error, please click here to contact the administrator "

 

Any suggestions or help would be appreciated.

 

Thanks.

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Yes its very easy either set up a new email account or contact the administrator, its all in your post above isn't it:)

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The advice in this situation is to click the link in the message to contact the Heldpesk, where you can talk to the admin team. I just happened to be online and see your thread.

 

There are a number of email providers which have been banned from the forum because of the number of accounts which have been associated with spam and it would appear that your GF has got incorrectly caught up in that. Please ask her to contact the Helpdesk as suggested in the message, where the admin team will do what they can to help.

 

The admin team try to answer all tickets within 48-72 hours.

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