Direct Bikes, Problems?

[maryjane]

I ordered a bike for my son, well a scooter, 50cc, it says 3 days delivery, 6 weeks later am still waiting, every time I phone they tell me a date it will definately be here for, even give me tracking numbers etc, but still no sign. anyone had any trouble, or is it even a scam????

[geek_andy]

Sorry but you might not be happy with this link:

 

http://www.bbc.co.uk/blogs/watchdog/2008/11/direct_bikes.html

[Gazza58]

Sorry but you might not be happy with this link:

 

http://www.bbc.co.uk/blogs/watchdog/2008/11/direct_bikes.html

 

That doesent look too good.

[Zepp]

I remember watching that episode. I'm surprised direct bikes are still trading.

 

If I were you I would concentrate on getting my money back. They may have done you a favour by not delivering the bike yet, it will be easier to cancel.

 

Have a good read through the Distance Selling Regulations before you ring or send a cancellation letter. If you do send a letter then send it via recorded delivery.

[maryjane]

oh dear.... that does look bad, I got an email from them today saying they would definately deliver by next week. last week they gave me a tracking code which turned out to mean nothing. thanks all for your info, will keep you posted. x

[prog54]

Bought a Direct Bike on 2nd Feb, broke down after 20ft and before registration,

after being advised of 4 "authorised service agents" who all refused to repair under terms of warranty I lost faith in safety and quality of product after a condeming engineers report so I asked for my money back.

After they refused acceptance and signature on registered letter I took it up with Tesco Credit cards and recieved repayment back dated to 2 Feb through Chargeback system, I could also have used section 75 of the Sales of goods act.

They now have 45 days to complain and collect goods otherwise the bike (not that I want it) becomes mine.

result.

[bongo_fish]

Bought a Direct Bike on 2nd Feb, broke down after 20ft and before registration,

after being advised of 4 "authorised service agents" who all refused to repair under terms of warranty I lost faith in safety and quality of product after a condeming engineers report so I asked for my money back.

After they refused acceptance and signature on registered letter I took it up with Tesco Credit cards and recieved repayment back dated to 2 Feb through Chargeback system, I could also have used section 75 of the Sales of goods act.

They now have 45 days to complain and collect goods otherwise the bike (not that I want it) becomes mine.

result.

 

You should have used the sales of goods act direct bikes dropship cheap Chinese bikes if you are gonna buy a china bike get them off ali express its about £100 cheaper