Talk talk wireless probs..any answers?

[TalkTalkRep 10]

Hi Web1,

 

You advise that the "charger" needs to remain connected. As the router needs a constant power supply can you confirm that you are referring to the charger on a laptop?

 

 

If so this could be a power saving setting that the laptop will not use wireless while on battery power. Alternatively updating all wireless drivers may be of benefit but shy of this I would advise you contact the manufacturer of the laptop to query this further.

 

Regards

 

Mark

[swarfendor437 14]

am with talk talk and they have just sorted a speed problem for me

quite good actually,but i fancy a better router do i just buy one and plug it in,or is there a procedure to go through

 

I would go with Netgear Router/Firewall. Can't recommend a current model. My DG834GT has always given me good service (2nd one - first one died after a year but got a replacement at no cost as the more expensive routers come with (or did) 2 years warranty. Was never keen to use usb modem that TT supplied originally. Make sure you buy a wireless router that comes with a dongle in the set. In terms of setting up you 'log on' to the router via a web browser (for netgear it is http://192.168.0.1 with the user name of 'admin' and password of 'password' (don't include the quotes). You should be provided with a list of settings from TT or visit the members forums which are always informational and one of the quickest ways to contact a member of staff (M-F) who can sometimes get things sorted quicker than on the phone. If you are on contract with TT you are entitled to a Free router to see if that resolves your issue. Whatever you do DON'T sign up to Homesafe (Phorm through the backdoor)! Other tips to speed up your connections are: don't use trailing extension cables, make sure ALL extension sockets have micro filters attached, disconnect the ringing wire (not needed for 'new' phones).

Edited October 5, 2011 by swarfendor43

[DeathAxe 10]

If your laptop can't get a connection without the charger in, then obviously it's the damn laptop. Has NOTHING at all to do with the actual internet connection, and definitely not a router problem.

 

If you want to try a new router, get on the TT forums and request one. I had some internal networking probs with the huawei, now I have a d-link. Was easy to get em to send me a new one.

 

You will find though, that you will have the same problem as it is your laptop that is the issue here.

[TalkTalkRep 10]

HI All,

 

 

For quick reference you can visit the TalkTalk Members Forum here:

 

www . talktalkmembers . com / forums

 

Regards

 

Mark

TalkTalk Online Community Executive

TalkTalk Online Community Department

TalkTalkplc

[rabitter 10]

swarfender

thanks for info will stick with my original one for time being

tt sorted my speed issue out now it is up to 6.3 great