breathless   10 #1 Posted September 3, 2011 I'm having a dispute with Sky at the moment and was wondering if you've had a similar experience. Basically I came to an end of my 12 months subscription.I rang them and they said it was fine.I explained that if I cancel my direct debit would I be sent a bill if there were any outstanding payments.She said yes.So the next day I cancelled it.A few days later I recieved my final bill and a confirmation letter of my cancellation.I paid my bill a few days later through the sky website.I rang them up not long after just to make sure everything was now paid off. Now they are saying because of how their system works when you cancel a direct debit it "blocks" the cancellation process so now even though I'm no longer connected to sky they have to bill me again for £52 and start another direct debit.Like I said I was told I could cancel the dd but now they are saying I shouldn't have.Even if I was told NOT to this system they've got is a bit wrong. What do u think Share this post Link to post Share on other sites Share this content via...
breathless   10 #2 Posted September 3, 2011 Anybody....... Share this post Link to post Share on other sites Share this content via...
CXC3000 Â Â 10 #3 Posted September 3, 2011 OP, is it possible for you to pay by credit or debit card instead ? Share this post Link to post Share on other sites Share this content via...
Antics^^ Â Â 10 #4 Posted September 3, 2011 Have you followed their complaints procedure, if you have and they have not rectified your complaint then go to OFCOM. They usually get the job done Share this post Link to post Share on other sites Share this content via...
breathless   10 #5 Posted September 3, 2011 Ofcom? Never thought of that cheers Share this post Link to post Share on other sites Share this content via...
truman   10 #6 Posted September 5, 2011 When we cancelled I gave them the month's notice,left my dd active until they'd taken the last bit ( a couple of weeks' worth if I remember) and then cancelled it..no problem... Share this post Link to post Share on other sites Share this content via...
balthasar   10 #7 Posted September 6, 2011 if you did not give sky one months notice it may cost you more ,i had to pay alittle more to settle my final bill .i was just glad to get shut of sky in the end have also had det letters last one from a company in chesterfield tell me that i owed money to sky .had to ring sky and they have now cancelled the det,as i had paid my final bill .good luck Share this post Link to post Share on other sites Share this content via...