Blueyonder dates for sheffield speed increase!!!

[spyro2000 10]

Originally posted by yosser_huges

if that is true would blueyonder upgrade my modem for free, or is THAT how there going to make money back on the "FREE speed upgrade?"

 

Yeah they can be done for free. What type of connection do you have? Is it via your digital set top box?

[yosser_huges 10]

im connected through a modem, the "scientific atlanta, webstar dpx100" one.

 

so would they need to send me a new modem out?

[spyro2000 10]

Originally posted by yosser_huges

im connected through a modem, the "scientific atlanta, webstar dpx100" one.

 

so would they need to send me a new modem out?

 

No youll be alright with that

[yorksguy05 10]

hope blueyonder hurry up and get this upgrade done by xmas, my connection seems slower than ever and i'm on 1mb, look forward to the 4mb speed

[Ghozer 112]

Im on a Motorola SB4100, which is DOCSIS 1.0 and 1.1 compatable..

 

Anything below DOCSIS 1.5 has problems Above 6mb... do you think that BY aware of this at all??? o_0 - I hope they are, and hope they update the modems/replace them..

[Martin_s 10]

Originally posted by Ghozer

Im on a Motorola SB4100, which is DOCSIS 1.0 and 1.1 compatable..

 

Anything below DOCSIS 1.5 has problems Above 6mb... do you think that BY aware of this at all??? o_0 - I hope they are, and hope they update the modems/replace them..

Well if you contact them I'm sure they'll sort that side of things out for you...

 

Waiting for them to do something for you is unlikely to get the result you're after though..

[base2001 10]

what dept do ya work for spyro2000 then?

[spyro2000 10]

Originally posted by base2001

what dept do ya work for spyro2000 then?

 

 

Officially I work in Customer Care, but ive been there for years, so Ive been trained in many areas including blueyonder tech support, customer relations and sales. So while those around me in my dept are taking purely Customer Care calls, I get the other types of calls routed to me also to deal with.

[Cyclone 10]

Originally posted by yorksguy05

hope blueyonder hurry up and get this upgrade done by xmas, my connection seems slower than ever and i'm on 1mb, look forward to the 4mb speed

 

i thought it was scheduled for early next year?

 

along with the sky+ equivalent.

[base2001 10]

so you on smt team then? which call centre?

[spyro2000 10]

Originally posted by base2001

so you on smt team then? which call centre?

 

I would be if I was working days, but there isnt a dedicated SMT on evenings which is what I work. Im in Attercliffe

[base2001 10]

who's team ya on?, cos i work as a csr @ attercliffe. (full time)