VUE Sheffield= unfair

[xstitcher 10]

I booked a family ticket for today, my little girl has been being sick for the past 24 hours so I called to rearrange or get refunded!! simple you might think? ohhh nooo!

 

I was told there were no refunds, and they could rearrange but it had to be before thursday? (my hubby is working all week)

 

So we have paid for a service we arent gonna use!

I think this is unfair...

[madasfish 10]

It business am afraid - if they have sold you the seats they expect you to use them as they may not be able to resell them. One of the pains of prebooking..

 

same with theatre tickets/ concerts/ advancr train tickets - if you have the ticket someone else can't buy it.

 

hope your little one is better soon.

[Em11ro 10]

why dont u try to sell them, you could at least get a bit of money back on them

[madasfish 10]

why dont u try to sell them, you could at least get a bit of money back on them

 

or can just a couple of you go ? then at least not all the ticket will be wasted.

[tifftifco2 10]

No its not fair at all in a business where children are concerned you would expect these little problems like illness so id expect some policy to protect your money if it should happen! id write an email to head office complaints or like someone else said put them in the for sale section QUICKLY!!

[xstitcher 10]

why dont u try to sell them, you could at least get a bit of money back on them

 

 

its for 11:50 today and i had to pick them up from there with the card i paid with so no chance of selling them,

 

My husband and oldest daughter may go but it was supposed to be for the little ones birthday, so wont be the same

[madasfish 10]

its for 11:50 today and i had to pick them up from there with the card i paid with so no chance of selling them,

 

My husband and oldest daughter may go but it was supposed to be for the little ones birthday, so wont be the same

 

are you sure that they do not charge you when you collect the tickets? so if you don't collect you haven't paid? (hope not building false hope here)

[xstitcher 10]

are you sure that they do not charge you when you collect the tickets? so if you don't collect you haven't paid? (hope not building false hope here)

 

I believe i paid for them, the person on the phone would have said otherwise i would think!

[JFKvsNixon 11]

I believe i paid for them, the person on the phone would have said otherwise i would think!

 

You do know that when you buy things over the internet they don't usually charge you until they dispatch the items, so it may be true that the cinema doesn't charge you until you collect the tickets. It's a long shot though.

[nikki-red 306]

I would think theyd charge you straight away.

Even if you dont collect the tickets, youve still prevented the seats being sold to someone else.

[xstitcher 10]

I would think theyd charge you straight away.

Even if you dont collect the tickets, youve still prevented the seats being sold to someone else.

 

But not it i called beforhand to cancell them?? which i did, they were willing to rearrange but only up until thursday!!

[The Blonde 10]

But not it i called beforhand to cancell them?? which i did, they were willing to rearrange but only up until thursday!!

 

I think this is just the way it goes, Same with a lot of things. I booked me and my partner a spa break and was not very well a week before so rang to cancel. I was told I had to give 2 weeks notice so would be charged if I didn't turn up had to go with another friend instead.

On the other hand I think Vue are rubbish. A few of us went a few week ago to see a film. When we got to the allocated seats given us, someone was sat in them. We asked them to move but they wouldn't saying someone had sat in their seats, cos someone had sat in their seats and so on. My friend had booked the tickets earlier that morning, so we went and got a member of staff to ask what was going on. They then told us that there were no extra seats so they must have double booked and offered us a refund. I then complained to the manager who said he couldn't compensate us in any way even though it was their fault. After a while complaining we were given free tickets for the 4 of us.