Did anyone here purchase the Samsung R519 Laptop from argos?

[MrMan 10]

This is a long shot, but I am lookng for anyone who may have purchased the same laptop as I did. It was on offer with a free bag and mouse.

 

The reason I ask is because the laptop was advertised with a 3 year manufacture warranty, but having contacted the manufacturer they no nothing of it.

 

I then contacted Argos to inform them of there false advertisment to which I recieved a call saying they have no way of checking as they no longer sell the laptop. I then emailed them again and they said they looked into the description and the warranty wasnt part of it. (the laptop box actually has a sticker which says and I quote "includes 3 year fast guard collect and return warranty".

 

I know I am not mistaken as when I search for the offer in google it comes up on some other forums and users also mention the warranty included, I just wanted to ask if anyone here purchased it.

 

Also if this isnt to much trouble I read on a forum that it was advertised on the back of Argos catalgoues as a WOW deal, so if anyone has any old catalogues would you mind having a look on the back or if you have time in the catalogue also. It was still available in may 2010 as thats when I bought it.

[whitehorses 10]

I think you have a good case here to take to the consumer rights /trading standards office.Tell them everything you have stated here.If the Laptop was advertised with a three year warranty, that's what you should get, in fact you should say that you only bought it because of the attractive warranty period.Give them a try.

[MrMan 10]

I think you have a good case here to take to the consumer rights /trading standards office.Tell them everything you have stated here.If the Laptop was advertised with a three year warranty, that's what you should get, in fact you should say that you only bought it because of the attractive warranty period.Give them a try.

 

I am just waiting for them to reply before I take any further action.

 

I also made this thread in the hope of getting an Argos catalogue from earlier on in this year - Im sure someone will have one at home. If anyone does I will be happy to pick up.

 

Also someone on the forum may have purchased the same laptop and therefore as well as being made aware that they warranty isn't actually included, also be a victim of false advertisment.

[I1L2T3 10]

Trading standards

[MrMan 10]

Trading standards

 

Just been looking at their websites, hopefully there is no need to contact them but good to know they are there.

 

Here is another long shot, I don't know much about cached pages but my understanding of them is that they are captures of how pages looked on a earlier date.

 

Would they be a method of searching through argos's site to find the actual advertisment? As its no longer on there.

[PastTime 10]

I may have an old catalogue lying about, Too late to look tonight but I will check tomorrow and update

[MrMan 10]

I may have an old catalogue lying about, Too late to look tonight but I will check tomorrow and update

 

Appreciate it.

 

Back at ya

[MysTique 10]

snip...Also if this isnt to much trouble I read on a forum that it was advertised on the back of Argos catalgoues as a WOW deal, so if anyone has any old catalogues would you mind having a look on the back or if you have time in the catalogue also. It was still available in may 2010 as thats when I bought it.

 

You are correct - I am looking at the Wow deal on the back of the spring/summer 2010 catalogue and it does indeed state free 3 year warranty, free laptop bag and mouse, free 3 year AVG security.

 

You are welcome to have my copy

[MrMan 10]

You are correct - I am looking at the Wow deal on the back of the spring/summer 2010 catalogue and it does indeed state free 3 year warranty, free laptop bag and mouse, free 3 year AVG security.

 

You are welcome to have my copy

 

Firstly thanks for looking!

 

That is great I dont know how argos will respond once i inform them of this, sending you a PM.

[MrMan 10]

Just called Argos telling them to look at the spring/summer 2010 catalogue, the advisor had it infront of her, and indeed 3 year warranty is stated.

 

As expected she couldnt deal with it, so expecting a callback.

[alchresearch 214]

Hopefully they will apologise and buy you the Fastguard warranty.

 

It was listed on HotUKDeals:

 

http://www.hotukdeals.com/deals/samsung-r519-laptop-pentium-dual-co/650600

[MrMan 10]

Hopefully they will apologise and buy you the Fastguard warranty.

 

It was listed on HotUKDeals:

 

http://www.hotukdeals.com/deals/samsung-r519-laptop-pentium-dual-co/650600

 

They did apologize and offer a 2 year extended warranty, because Samsung no longer offer theres.

 

Argos's policy is actually better because they wouldnt take into consideration the fact that I have deleted samsungs restore files, samsung said because I have deleted them, any problems that wont hardware related I would be charged for.

 

Either way I argued that Argos warranty isnt to the standard of Samsungs . So I was offered after multiple manager callbacks, gift vouchers. I asked for the refund but I would have to write in to head office I figured go with the vouchers.