Talk Talk Internet problems Megathread

[swarfendor437 14]

BT and the others charge extra for almost the same basic service. Dont forget that the speed you get is mainly dependent on the quality of the BT line and distance from the exchange.

 

Very well put - you only get 24 Meg connection if you live next door and on copper wire connection

 

Glad to say that torrents DO work on talktalk and if they dont work correctly on yours then its probably the settings on your router or firewall.

 

Whilst this point is valid I have been on TalkTalk forums and seen complaints about people not being able to access 'RapidShare' - which was a 'RapidShare' problem - not TalkTalk's

 

Finally I think it is laughable that anyone would want to go back to BT - they are the overpriced ones! I still get begging letters from them to come back.

The thing with TalkTalk there prices are fixed (increases whenever they are likely to happen excluded) - BT clearly state (in small print) that their invitational rates are for 3 months only - big deal.

 

When I first started with TalkTalk I did query the speed - having used the TalkTalk Members Forums and made contact with a 'Blue Top' the issue was sorted within 24 hours. My initial download/upload speeds were about 150 Kbs/24 Kbs. They went upt to 240 Kbs/45 Kbs. Currently I am getting 400 Kbs/90 Kbs and approximately 3 miles from our exchange which I consider to be pretty good.

 

I know someone on the Co-op Broadband/Telephone service and because they are less than a mile from the exchange get over 1000 Kbs download speeds.

 

swarfendor43

[LLVL 10]

At less than a mile id hope it was more then that, unless you're get ng Kb and KB mixed up - in which case id still hope it was better then that really.

[big_g 10]

Anyone else's TalkTalk broadband off now?

 

Ours went off at about 19:00 (or about then). Still down now. Have had to come into work to post this - had to connect to the Internet for something else and thought that I'd see if anyone else was having problems.

 

According to this link http://broadband.talktalk.co.uk/outages?NODE_ID=11344 there are no issues at the moment in Sheffield. May just be me then.

 

 

G

[peterbld4 10]

yes mine went off in sheff 13 about 7.30 tonight

[kenthack 10]

mines been off tonight at rotherham

[Blinks 10]

I've had trouble connecting all night.....but I always do on Saturdays and other 'peak' times. Not good though, is it. I pay enough to expect to be able to get Internet Service whenever I want. - They need to get their server's sorted out.

[Bertielil 10]

Hi, Mine in S17 also went off around 7pm last night, although telephone & TV fine. Still off this am, so rang tech support, checked everything their end "shouldn't be any problem".

I've just turned everything off, unplugged phone line, replugged & started up again. Lo & behold, all working as it should be.

[swarfendor437 14]

For those of you who have to check at work WRITE THIS DOWN!

 

http://www.opaldatadealer.com/support/network-status/report/?reportid=1001

 

Note it is 3rd Party provisioners schedule of work creating issues/upgrades to the network so it is wrong to expect constant service - can you still use your car when its being serviced?!

 

swarfendor43

Edited July 13, 2010 by swarfendor43
grammar!

[7hills 10]

Is anyones talk talk off at the moment? I livein s10 and it went on sunday night, it was working fine one minute and the next i had no connection.

 

spent over an hour on the phone last night to talktalk who couldn't identify an issue. they then did a line test and said an error occured so they were going to send a repair guy out to test the exchange? What exactly is the exchange? is this a central place in shefffield or the green boxes you see on the streets? If so the green box is outside my house.

 

Regarding previous posts on here about talk talk speeds. Since i moved to talk talk my connection has been brilliant and the speed is great, but that probably has something to do with the green box being outside my house.

[doyle 10]

Just dont let anyone in the house, mine was down from Friday till Monday and they couldnt fix it, they said I needed a specialist to see to it. My Norton security sorted it out for me online. On the talk talk phone line they do say if an engineer comes to your house to do tests and things it will cost 99.99.

[swarfendor437 14]

[1] ... I livein s10 and it went on sunday night, it was working fine one minute and the next i had no connection.

 

[2] ... What exactly is the exchange?

 

1. As you live in S10 it is almost certainly the Broomhill Exchange

 

2. An exchange is where all the telecomms and data switches live - it's like a little house and in Broomhill I think (not sure) that is near to the Broomhill Library - this contains BT Equipment and TalkTalk Equipment - BT own the building - TalkTalk (or rather its backbone provider, Opal Telecom) manage the TalkTalk equipment inside the Exchange - if it is BT equipment that is faulty then they have to put a call out to BT Openreach - see my links elsewhere to get to the Opal Telecom website for service status.

 

Just dont let anyone in the house, mine was down from Friday till Monday and they couldnt fix it, they said I needed a specialist to see to it. My Norton security sorted it out for me online. On the talk talk phone line they do say if an engineer comes to your house to do tests and things it will cost 99.99.

 

This is what BT do as well - they will test the line to your house and if they find that the fault is with your equipment (Telephone Handset/Microfilters/Modem/Router) then they will charge you the £99.99 (just like BT) if the fault is determined to be on 'your side' of the telephone master socket. There was a very interesting article in one of the PC Magazines which argued that BT was telling pork pies because they do have proper testing equipment but usually bring out a poor one to get to charge the £99.99.

 

You could compare this to your Gas or Water Supply - The Gas and Water companies are responsible for the pipework that leads up to your meter/stop tap but anything beyond that is your responsibility.

 

swarfendor43

[Albet 10]

I cannot get my emails as I write. Has anyone else got this problem?