Talk Talk Internet problems Megathread

[Firemansam 10]

My account moved from tiscali to talk talk, and since the takeover I've had so many connection problems I can't number them all. My coneection seems to cut in & out every few minututes, it goes from normal speed to zero & back again, speed tests register as low as 0.2 meg. After much ranting down the phone to some off shore call centre (ask for 2nd line technical support if you get the usual patter, change the filter, is it on an extension....) I am now expecting a broadband engineer to call tomorrow to investigate. We shall see..

[peterbld4 10]

im in sheff 13

mine phone and internet was off from 10.00 am yesterday internet came on at 9.50 pm

but still no phone line the phone is dead

[xltim 10]

I have a 2mb connection...i tested my internet speed yesterday..it was 303kb p/s.

was going to ring up today to kick off about it...just tested it again and its 2.4mb.

very annoying when the speed is up and down all the time.

[Bertielil 10]

Just like Firemansam, we were originally with Tiscali & now Talktalk. We have landline, broadband & T.V. So far, there has not been a problem, (she's says with fingers crossed). We live in S17.

[turtletom 10]

I wish i ha read this 2 months ago! I have recently joined talk talk. When speaking to the chap on the phone he was brilliant, telling me what I would be getting etc etc. After my go live date I have had constant red lights appearing at random times on my router and when I phone up they don't understand me and its really frustrating!! I think I will be changing ISP when my contract is up!

[Max Power 10]

I wish i ha read this 2 months ago! I have recently joined talk talk. When speaking to the chap on the phone he was brilliant, telling me what I would be getting etc etc. After my go live date I have had constant red lights appearing at random times on my router and when I phone up they don't understand me and its really frustrating!! I think I will be changing ISP when my contract is up!

I used to have the same problems with Talk Talk. Line dropping several times a day, requiring a cold reboot. Customer services were terrible; they could only stick to their scripts: "have you tried turning it off and on again at the wall?".

 

I switched to O2 and had only one fault in eighteen months with them, which they texted me about, half an hour before it occurred and texted me again an hour and a half later to let me know it was fixed. Now that's service! But you get what you pay for.

[heeleyrachel 10]

Customer services were terrible; they could only stick to their scripts: "have you tried turning it off and on again at the wall?".

 

Yes my enquiry was answered with... " could you please going to thee wall and locating soakit where you rrr telee phone line is connected. Ok please unplugging your line and switching you rrr modem on and oaf please"

 

I gave up

[Northrend 10]

I used plusnet at least they are not script monkeys. Also no problems on cable here. nice and fast and wholesome

[swarfendor437 14]

My account moved from tiscali to talk talk, and since the takeover I've had so many connection problems I can't number them all. My coneection seems to cut in & out every few minututes, it goes from normal speed to zero & back again, speed tests register as low as 0.2 meg. After much ranting down the phone to some off shore call centre (ask for 2nd line technical support if you get the usual patter, change the filter, is it on an extension....) I am now expecting a broadband engineer to call tomorrow to investigate. We shall see..

 

My advice to you is join the TalkTalk Forums - they have techies on there that will sort you out quicker than phoning the helpline - usually the next day.

 

I have a 2mb connection...i tested my internet speed yesterday..it was 303kb p/s.

was going to ring up today to kick off about it...just tested it again and its 2.4mb.

very annoying when the speed is up and down all the time.

 

As per my advice to Firemansam.

 

I wish i ha read this 2 months ago! I have recently joined talk talk. When speaking to the chap on the phone he was brilliant, telling me what I would be getting etc etc. After my go live date I have had constant red lights appearing at random times on my router and when I phone up they don't understand me and its really frustrating!! I think I will be changing ISP when my contract is up!

 

As per my advice to Firmansam.

 

Customer services were terrible; they could only stick to their scripts: "have you tried turning it off and on again at the wall?".

 

Yes my enquiry was answered with... " could you please going to thee wall and locating soakit where you rrr telee phone line is connected. Ok please unplugging your line and switching you rrr modem on and oaf please"

 

I gave up

 

As per my advice to Firemansam.

 

I used plusnet at least they are not script monkeys. Also no problems on cable here. nice and fast and wholesome

 

The only problem with plusnet is that once they lost all of their customer's e-mails as a techie forgot which console he was looking at when updating a mailserver - hope your luck holds!

 

regards,

swarfendor43

 

PS the problems here are with TalkTalk's backbone - Opal - who in turn have had some faulty kit supplied by Redback, a subsidiary of Ericsson - if you can take the trouble to read this link: http://www.opaldatadealer.com/support/network-status/report/?reportid=963&sref=http://www.sheffieldforum.co.uk/showthread.php?p=6111602&posted=1#post6111602

Edited April 7, 2010 by swarfendor43

[missflirtuk 10]

My nan had problems with the phone lines. I needed to ring the docs at 2pm to get my daughter seen at the docs and because the phone lines was down the appointments were gone. I had tried at 8.30am until 9.45am yesterday each time it was engaged. So was told to ring back at 2pm so I tried but obviously the phones were down .

[sportaudi 10]

hi, is anyone having problems with talk talk internet. im using d link router and everyso often it just decides to switch turn of internet and it can be really slow some times.

[Bilk0 10]

Yes my parents are having same problem with Netgear router in the S20 area where are you?