Acer netbook lost internet

[Lisablade 10]

my acer netbook had a virus over xmas, the virus was removed but unfortunatly the internet was lost too..tried virtually everything,all other pcs and laptops inthe home working fine, any ideas welcome.:help::help:

[kenthack 10]

have you tried system restore to just before you got the virus

[Lisablade 10]

system restore wasn't done before the virus or after, on this netbook their isn't a disk drive so unable to copy anything.

[neeeeeeeeeek 10]

Sure you have not just knocked the wireless switch into the off position?

 

In device manager / network adaptors is there still a wireless card listed?

[Benjamin24 10]

What were you running linux or xp ?, linux u will have got a backup cd with netbook use another pc and it tells you step by step on how to create a bootable meory stick. Or if its xp try downloading drivers for wifi from acer, if all upto date in device manager try entering wifi key again

[Lisablade 10]

Sure you have not just knocked the wireless switch into the off position?

 

In device manager / network adaptors is there still a wireless card listed?

 

yea checked ty.

[neeeeeeeeeek 10]

If the wireless card si there and enabled then it should work.

 

click

 

start

run

type cmd and press return. alt enter will make it full screen.

 

and type ipconfig /all

 

does the wireless card come up?

[Lisablade 10]

If the wireless card si there and enabled then it should work.

 

click

 

start

run

type cmd and press return. alt enter will make it full screen.

 

and type ipconfig /all

 

does the wireless card come up?

 

I've just tried what you said..this is what came up in a box

..Network Diagnostics for WindowsXP

WINDOWS CANNOT CONNECT TO THE INTERNET USING HTTP,HTTPS,OR FTP.THIS IS PROBABLY CAUSED BY FIREWALL SETTINGS ON THIS COMPUTER.CHECK THE FIREWALL FOR THE HTTP PORT 80, HTTP PORT 443 AND FTP PORT 21.

 

the firewall has been check and on and running..

[kenthack 10]

system restore wasn't done before the virus or after, on this netbook their isn't a disk drive so unable to copy anything.

 

system restore is on by default in xp

its in the start menu

it should have automatically made some restore points

it shows up like a calendar with some dates in bold (these are the restore points) click on 1 before you had trouble and let it (hopefully) do its business

[mikeybaby72 10]

I have an Acer and I too have lost interest in computing! Acer are not very good (that's the family friendly version) ie - they're crap!

 

:banana::banana:

[Lisablade 10]

system restore is on by default in xp

its in the start menu

it should have automatically made some restore points

it shows up like a calendar with some dates in bold (these are the restore points) click on 1 before you had trouble and let it (hopefully) do its business

 

i've checked the restore calender, the earliest date higlighted is the 1st jan,which is no good.maybe because it's a new year??..

[neeeeeeeeeek 10]

Your saying that the card is listed and is enabled in device manager?

 

Is there a wireless icon down the bottom right? IF you double click or right click it what happens? If there isn't one can you look in 'my network places'