cs65dos Posted June 16, 2009 Share Posted June 16, 2009 Hi all, I've just bought my first house in Heeley and shopped around abit for Phone/Broadband packages. TalkTalk seemed to come out on top over BT and the likes so I pay £60 and have my line installed, which after 3 weeks happened this morning. I then call them up asking when my modem, etc will arrive for the broadband and was informed that it arrives 10 days before the broadband is activated... Which isn't for another 4 weeks!! I work from home so this is costing me big. Anyone had a similar experience and know any ways of getting them to pull their socks up and get it done sooner?! The woman I spoke to said that the 4 weeks wait avoids me being charged £15.. So I offer to pay £15 there and then, yet they can't actually do that either?! I hope this is not the sign of things to come. Any helpful advice is appreciated. Link to comment https://www.sheffieldforum.co.uk/topic/181505-talktalk/ Share on other sites More sharing options...
DuncanSmith Posted June 16, 2009 Share Posted June 16, 2009 I made the mistake of using talk talk a while ago. Never again! A horrible company and a very poor service. Link to comment https://www.sheffieldforum.co.uk/topic/181505-talktalk/#findComment-3265677 Share on other sites More sharing options...
cs65dos Posted June 16, 2009 Author Share Posted June 16, 2009 Well, that's inspired faith thanks Duncan!! Link to comment https://www.sheffieldforum.co.uk/topic/181505-talktalk/#findComment-3265678 Share on other sites More sharing options...
tifftifco2 Posted June 16, 2009 Share Posted June 16, 2009 We have been with talk talk for nearly 5 years and we find them great we have phone and broadband package, we recently had a problem where the modem packed up and there support was brilliant they couldnt fix the problem so they sent us a new upgraded wireless router out for free and it was with us within 4 working days they did say 7! I would perservere with them as i find there after care better than any other good luck! Link to comment https://www.sheffieldforum.co.uk/topic/181505-talktalk/#findComment-3265681 Share on other sites More sharing options...
DuncanSmith Posted June 16, 2009 Share Posted June 16, 2009 Well you did ask. Link to comment https://www.sheffieldforum.co.uk/topic/181505-talktalk/#findComment-3265684 Share on other sites More sharing options...
shane39 Posted June 16, 2009 Share Posted June 16, 2009 I waited 2 months before i was up n running,but their broadband and phone charges are spot on. Link to comment https://www.sheffieldforum.co.uk/topic/181505-talktalk/#findComment-3265696 Share on other sites More sharing options...
mohsin1416 Posted June 16, 2009 Share Posted June 16, 2009 BT seems a little expensive than talk talk but I think their service is very nice and if you complete their contract, you can get some charming offers... Link to comment https://www.sheffieldforum.co.uk/topic/181505-talktalk/#findComment-3265700 Share on other sites More sharing options...
jon smith Posted June 16, 2009 Share Posted June 16, 2009 im with virgin media and mine was all set up within days of phoning them Link to comment https://www.sheffieldforum.co.uk/topic/181505-talktalk/#findComment-3265726 Share on other sites More sharing options...
cs65dos Posted June 16, 2009 Author Share Posted June 16, 2009 So it's looking like I'm going to have to wait 4 more weeks then? I just don't understand why you would wait that long for it when I now have a phone line up and running?! Surely it's a case of get the router and off you go? Link to comment https://www.sheffieldforum.co.uk/topic/181505-talktalk/#findComment-3265787 Share on other sites More sharing options...
zongamin Posted June 16, 2009 Share Posted June 16, 2009 So it's looking like I'm going to have to wait 4 more weeks then? I just don't understand why you would wait that long for it when I now have a phone line up and running?! Surely it's a case of get the router and off you go? They have to wait for the line to be activated for broadband (usually by BT) Link to comment https://www.sheffieldforum.co.uk/topic/181505-talktalk/#findComment-3265813 Share on other sites More sharing options...
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