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Hi all,

 

I've just bought my first house in Heeley and shopped around abit for Phone/Broadband packages. TalkTalk seemed to come out on top over BT and the likes so I pay £60 and have my line installed, which after 3 weeks happened this morning.

 

I then call them up asking when my modem, etc will arrive for the broadband and was informed that it arrives 10 days before the broadband is activated... Which isn't for another 4 weeks!!

 

I work from home so this is costing me big. Anyone had a similar experience and know any ways of getting them to pull their socks up and get it done sooner?! The woman I spoke to said that the 4 weeks wait avoids me being charged £15.. So I offer to pay £15 there and then, yet they can't actually do that either?!

 

I hope this is not the sign of things to come. Any helpful advice is appreciated.

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We have been with talk talk for nearly 5 years and we find them great we have phone and broadband package, we recently had a problem where the modem packed up and there support was brilliant they couldnt fix the problem so they sent us a new upgraded wireless router out for free and it was with us within 4 working days they did say 7!

 

I would perservere with them as i find there after care better than any other good luck!

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https://www.sheffieldforum.co.uk/topic/181505-talktalk/#findComment-3265681
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So it's looking like I'm going to have to wait 4 more weeks then? I just don't understand why you would wait that long for it when I now have a phone line up and running?! Surely it's a case of get the router and off you go?

 

They have to wait for the line to be activated for broadband (usually by BT)

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