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Contact the DPS directly - they will help

 

Have done. They say I have to enter the single claims process. This involves getting a solicitor to witness an oath, for which they charge.

 

I was under the impression that if an agent/landlord doesn't respond, the DPS returned the deposit to the tenant. That doesn't happen without getting solicitors involved.

 

To anyone that can't understand my anger; when you pay over £300 in fees, you expect a certain level of service. This hasn't happened here. I will get my deposit back eventually. I'm not missing it at the moment. It's the principle. Belvoir could be causing other people real financial difficulties by being slack with this. I'm lucky enough not to miss my deposit- for some families this could put them in real trouble money wise. It's completely unacceptable.

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Well, we don't know the full story at this time. You said "another delay", this one being due to holiday... but that implies there have been other delays before this one... what were they to do with?

 

If your deposit is protected, and it is all due back to you, then - yes - you'll get it back.

 

There's no need to be angry... in companies things take time. Maybe they've not gone and cross-trained on deposit release? Maybe they're waiting for Landlord instructions? Yes, they are supposed to get things done quickly... but, as I say, we can't know the entire story... I attend Check-Out with my outgoing Tenants and make a decision then and there about what I'd like to retain, and for what, if anything... if so I have always managed to agree that face-to-face and then I return home and start the repayment process. As long as the Tenant still agrees (always had to now) and respond quickly then they'll have their money in a few days (DPS transfers are never instant).

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Well, we don't know the full story at this time. You said "another delay", this one being due to holiday... but that implies there have been other delays before this one... what were they to do with?

 

If your deposit is protected, and it is all due back to you, then - yes - you'll get it back.

 

There's no need to be angry... in companies things take time. Maybe they've not gone and cross-trained on deposit release? Maybe they're waiting for Landlord instructions? Yes, they are supposed to get things done quickly... but, as I say, we can't know the entire story... I attend Check-Out with my outgoing Tenants and make a decision then and there about what I'd like to retain, and for what, if anything... if so I have always managed to agree that face-to-face and then I return home and start the repayment process. As long as the Tenant still agrees (always had to now) and respond quickly then they'll have their money in a few days (DPS transfers are never instant).

 

My request sat for two weeks 'Awaiting agent/landlord response'. They didn't respond, for whatever reason (laziness/incompetence/poor systems in my opinion).

 

None of your arguments make sense; you'd be very angry if it was your money! Yes, there is some latency to return of a deposit, but extra delays due to Belvoir's incompetence/poor systems/laziness is the issue here. 'In companies things take time' is the sort of claptrap that 'cheques in the post' type of bad debtors use.

 

I have been a landlord too and used DPS. I got my tenants' deposit back to them a hell of a lot quicker than Belvoir (when my tenants responded to DPS that is).

Edited by hicksy3
Forgot stuff

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Have done. They say I have to enter the single claims process. This involves getting a solicitor to witness an oath, for which they charge.

But only £5, for an Affidavit/Affirmation/Statutory Declaration.

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Quote:

 

But only £5, for an Affidavit/Affirmation/Statutory Declaration.

 

Now I know that as I have been a landlord as well as a tenant. But lots of tenants don't. So when landlords sit on their hands instead of doing admin to return deposits, they don't know what to do. For a lot of tenants, a delay in returning deposits because an agent is sitting on their hands could lead to financial difficulties. Just having a spare £600 from one month to the next is a big ask.

Tenancy deposit service should just return deposits to tenants within 14 days of claim if the agent or landlord doesn't respond. Not make them muck about with statutory declarations.

 

As it turns out, I didn't have to go down that route, but Belvoir's performance did not meet expectations of a £329 fee.

 

 

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247 Property Services in Crookes. They are Sales & Lettings Specialists. For a fully managed service they do the photo's, marketing, inventories, tenant screening, viewings, credit checks, referencing and contracts. Everything for only 10% of the monthly rent. Give John a call on 07486 391331

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Mod Note

 

Merged with the existing thread.

 

Please use the search facility before posting a new thread,

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Hi. Can anyone recommend a decent estate agents. There seems to be so many. Have had 3 valuations and all seem pretty much the same - fees 1% plus vat (1 was fixed but worked out very similar), similar valuation and all confident it will sell quickly. Pretty much what I expected.

 

Now I don't know who to go with. They all had the patter. Has anyone any recent experience either as a buyer or seller?

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Hi. Can anyone recommend a decent estate agents. There seems to be so many. Have had 3 valuations and all seem pretty much the same - fees 1% plus vat (1 was fixed but worked out very similar), similar valuation and all confident it will sell quickly. Pretty much what I expected.

 

Now I don't know who to go with. They all had the patter. Has anyone any recent experience either as a buyer or seller?

 

I'd be interested in this. We've got valuations booked with the usual suspects, but would like some insight into people's recent (selling) experiences with different EAs.

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Hi. Can anyone recommend a decent estate agents. There seems to be so many. Have had 3 valuations and all seem pretty much the same - fees 1% plus vat (1 was fixed but worked out very similar), similar valuation and all confident it will sell quickly. Pretty much what I expected.

 

Now I don't know who to go with. They all had the patter. Has anyone any recent experience either as a buyer or seller?

I am biased but I used our EweMove team although it was to let a flat rather than sell a house. We are the top agents in the country on TrustPilot for sales and lettings (https://uk.trustpilot.com/review/ewemove.com).

 

Give Stuart a call on 07947 099426

Edited by mlfc

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Has anyone used Key2Go recently?

Would be interested to know your opinion of their service. Thanks.

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