Virgin Media - technical support premium rate phone charge to be dropped

[Guest]

Rather pleased to get an email from Virgin Media saying that they are (finally) going to drop the scandalous premium rate 'phone charge for technical support.

 

From 1 June it's free from a Virgin Media 'phone or a local rate number from any other 'phone.

 

Good news indeed.

[sTaGeWaLkEr]

Although it's worth noting that they currently credit your account back if the reported problem is their fault.

 

That said - I'm pleased that the charge is being dropped. That way, everyone knows what the score is.

[Alastair]

Do you still have to talk to an Indian call centre?

[Guest]

Do you still have to talk to an Indian call centre?

 

Yup.....and they're useless.

[Rich]

Yup.....and they're useless.

 

Orange's call centre is Indian as well, and even I know more about how Internet connections work than they do!

 

I thought India had the fastest connections in the world?! Dumbest techies in the world more like.

[Eric_Collins]

Do you still have to talk to an Indian call centre?

 

Oh a hate that, sounds like Yoda taking into a tin can

[Guest]

Although it's worth noting that they currently credit your account back if the reported problem is their fault.

 

They have to..........."it's the law."

 

I do hope that the removal of the premium rate is a sign that VM are getting their act together. Now, if they can find a few people (in India or wherever) to put on the 'phone who know what they are talking about, that'd be pretty impressive too.