Sneakerfreak Posted March 1, 2008 Posted March 1, 2008 Is this usual? I decided to try the take away pizza from the drakehouse branch of Pizza Hut. I drove there and went through the door to a dedicated take away counter - only to be told there would be a 45+ minute wait! I drove to QC's - picked up a pizza, took it home and ate it before the 45 minutes was up!
LitleMermaid Posted March 2, 2008 Posted March 2, 2008 Is this usual? I decided to try the take away pizza from the drakehouse branch of Pizza Hut. I drove there and went through the door to a dedicated take away counter - only to be told there would be a 45+ minute wait! I drove to QC's - picked up a pizza, took it home and ate it before the 45 minutes was up! I've never had take-away from Pizza Hut, but you made the right choice anyway-I do love a bit of QC:love:
Heyesey Posted March 2, 2008 Posted March 2, 2008 Is this usual? For a Saturday evening, maybe - it's the busiest time of the week. Normally it's half an hour tops. I've never had to wait 45 minutes, but then, I never go on Saturday evenings. Too damn busy.
carlas_cat Posted March 2, 2008 Posted March 2, 2008 It seems that they haven't improved. We went 2 years ago almost exactly. I remember it well, as it was a treat one midweek evening for our little boy, I was heavily pregnant, due to give birth any day. We were taken to a table and waited for someone to take our order. And waited, and waited. Eventually, waitress did come and take our order, and she fetched our drinks quite quickly. Then we waited and waited and waited for our food. We had ordered starters and a main Pizza with a salad bowl to share. After about 45 mins of waiting and asking, our PIZZA arrived at the table. No starter. We were absolutely furious. We stood up, thanked them for the FREE drinks, and walked out. The service was absolutely appalling. Having said that, there were what appeared to be "regulars" walking in, sitting down, getting their orders taken and food arriving at their tables while we were sat waiting and waiting. The excuse was "its a different waitress". I wrote and complained, and got a lovely, personal letter back from the area manager, apologising, saying that extra training would be given, and a voucher for £25.00. Needless to say we didn't go back to Drake house Pizza Hut.
*_ash_* Posted March 2, 2008 Posted March 2, 2008 It seems that they haven't improved. We went 2 years ago almost exactly. I remember it well, as it was a treat one midweek evening for our little boy, I was heavily pregnant, due to give birth any day. We were taken to a table and waited for someone to take our order. And waited, and waited. Eventually, waitress did come and take our order, and she fetched our drinks quite quickly. You definitely should have played on this one. Telling the staff you were due anytime, coupled with a few moans and groans would had hurried them up. Years ago I picked someone up from Fulwood in my taxi to take her to the Jessops. She was in labour, as I soon found out You've never seen a cab go s'fast along Fulwood Road!
Gazza Posted March 2, 2008 Posted March 2, 2008 Is this usual? I decided to try the take away pizza from the drakehouse branch of Pizza Hut. I drove there and went through the door to a dedicated take away counter - only to be told there would be a 45+ minute wait! I drove to QC's - picked up a pizza, took it home and ate it before the 45 minutes was up! So what is your complaint? They were busy and told you it was a 45 minute wait?
LitleMermaid Posted March 2, 2008 Posted March 2, 2008 You definitely should have played on this one. Telling the staff you were due anytime, coupled with a few moans and groans would had hurried them up. Years ago I picked someone up from Fulwood in my taxi to take her to the Jessops. She was in labour, as I soon found out You've never seen a cab go s'fast along Fulwood Road! :wow: Jesus, bet that scared the crap out of you:|
Grissom Posted March 2, 2008 Posted March 2, 2008 Seems reasonable - they mention 45 minutes on their site
Magilla Posted March 4, 2008 Posted March 4, 2008 Is this usual? I decided to try the take away pizza from the drakehouse branch of Pizza Hut. I drove there and went through the door to a dedicated take away counter - only to be told there would be a 45+ minute wait! I drove to QC's - picked up a pizza, took it home and ate it before the 45 minutes was up! Dunno about the Drakehouse branch, but the one on Abbeydale road is seemingly far too small to cater for demand. 9 times out of 10 when I ring for a delivery, they don't bother to even answer the phone, if they do it's usually a 90+ minute wait.
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