KookyKoo Posted July 5, 2005 Posted July 5, 2005 Just wondered what you think of them, am soon to depart after 9 years of totally inept and unhelpful service, just spent another unproductive day on the phone to them in Bangalore/holding in a queue/talking to "Customer Service Advisors" whose English was not enough to comprehend what I was talking about. Is it me???
wendygs Posted July 5, 2005 Posted July 5, 2005 Probably not. The financial services industry is noted for its undesirable practices not helped by the outsourcing of their customer accounts department to offshore and far cheaper labour markets. Although I also dont rate the Co-op or its so-called Ethical/Green Policy, they do have a local bank manager; you can walk in to see and speak with someone - an all too rare phenomena in this day and age of corporate globalisation.
Berberis Posted July 5, 2005 Posted July 5, 2005 I’m with HSBC and have had much the same experience from the Bangalore (or where ever) staff. If I have to call the bank, I only call first thing in the morning and if I get through to some other country where they obviously cant speak very good English, I just ask for them to check my balance! One thing I have noticed about the overseas call centres is that they wont do anything for you. They seem to have a set response to everything and will not go past that. On the other hand the UK staff are very helpful. Try Nat West, they only have UK call centres and they are open 24 hours.
Guest_225 Posted July 5, 2005 Posted July 5, 2005 I bank with the HSBC and have noticed the same problem with the foreign call centre recently. Everything has to be repeated twice - I can't understand them and they can't understand me. I never call now, but go round to the local branch if I have something to sort out. Alastair
KookyKoo Posted July 5, 2005 Posted July 5, 2005 Originally posted by serapis One thing I have noticed about the overseas call centres is that they wont do anything for you. They seem to have a set response to everything and will not go past that. On the other hand the UK staff are very helpful. this is so true!!! most of frustration today came with the overseas staff being so obviously scripted that it was impossible to get any sense out of them/for them to appreciate exactly what I was saying... Thanks for the Natwest tip, considering a move to them or Barclays...
ToryCynic Posted July 5, 2005 Posted July 5, 2005 Originally posted by serapis I’m with HSBC and have had much the same experience from the Bangalore (or where ever) staff. If I have to call the bank, I only call first thing in the morning and if I get through to some other country where they obviously cant speak very good English, I just ask for them to check my balance! One thing I have noticed about the overseas call centres is that they wont do anything for you. They seem to have a set response to everything and will not go past that. On the other hand the UK staff are very helpful. Try Nat West, they only have UK call centres and they are open 24 hours. Natwest are terrible, IMO. For my opinions on varying financial institutions please read up on a previous page. Alex -
chocotiger Posted July 5, 2005 Posted July 5, 2005 I switched to the HSBC after I experianced Yorkshire Bank bank chargers. Ive never had any problems with HSBC and have always found the staff at Morrisons ecclesfield branch very helpful. Ive now gone with First Direct after a friend told me about their Free Text statements and great customer service. Very happy and no complaints. Its alwasy a pleasure to phone & chat with their customer service just like their advert says.
rooby_roo Posted July 10, 2005 Posted July 10, 2005 Originally posted by chocotiger I switched to the HSBC after I experianced Yorkshire Bank bank chargers. Ive never had any problems with HSBC and have always found the staff at Morrisons ecclesfield branch very helpful. Ive now gone with First Direct after a friend told me about their Free Text statements and great customer service. Very happy and no complaints. Its alwasy a pleasure to phone & chat with their customer service just like their advert says. AAARRRRGGGHHHHH Dont talk to me about FDSMS. The bane of my life!
Jon Posted July 10, 2005 Posted July 10, 2005 I bank with the Halifax..seeing this advert i don't want to join HSBC now HSBC
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