B T landline trouble

Hi can anyone help . A friend has plusnet internet and landline . when we phone her we can here phone ringing but she cant here it as not ringing at her side . She cant phone out either . The phone is a set of three and same on all phones

and plusnet have tasted line and because its ringing they say its nothing to due with them . Broadband is working fine. She has been in Australia tor 6 months and was working fine before she left . Shame on plus net

maybe try another phone ? and from test socket is has 1

Cheers tried another phone plugged in main socket they all light up as ready to

go but same problem / Just found out plusnet would not let her suspend her a/c

so been switchen but not used

Broad band can work on one wire of the pair ( but normally slower) if the phones are cordless get a standard basic phone and check for dial tone , last resort get a multimeter and check for 50v dc at the incoming master socket

Broad band can work on one wire of the pair ( but normally slower) if the phones are cordless get a standard basic phone and check for dial tone , last resort get a multimeter and check for 50v dc at the incoming master socket

Were do you get all these riddles from bet you dont know what youre on about anybody in S13 talk english

Ok for the people with no basic skills ...get plusnet ( the supplier) to contact openreach ( they repair the faults ) ...

Broad band can work on one wire of the pair ( but normally slower) if the phones are cordless get a standard basic phone and check for dial tone , last resort get a multimeter and check for 50v dc at the incoming master socket

wow bb don't work on one leg of cable needs both a+b and not always 50v depends on attenuation.

best thing to do is call plusnet advise you have tried another handset from test socket still same you require openreach to come fix the issue.

---------- Post added 24-04-2018 at 19:01 ----------

Cheers tried another phone plugged in main socket they all light up as ready to

go but same problem / Just found out plusnet would not let her suspend her a/c

so been switchen but not used

did you say she was switching provider or she tried ?

wow bb don't work on one leg of cable needs both a+b and not always 50v depends on attenuation.

 

best thing to do is call plusnet advise you have tried another handset from test socket still same you require openreach to come fix the issue.

 

---------- Post added 24-04-2018 at 19:01 ----------

 

 

did you say she was switching provider or she tried ?

The only reason broadband can keep on working if one wire of the pair is broken is due to induction across the break. The two ends of the cable break behave like a capacitor or transformer, albeit very inefficiently. But obviously the DC voltage on the line cannot easily bridge the gap so the phone ceases to work. But even so a break in one wire of the pair will still degrade broadband performance even if it does manage to struggle through

wow bb don't work on one leg of cable needs both a+b and not always 50v depends on attenuation.

 

best thing to do is call plusnet advise you have tried another handset from test socket still same you require openreach to come fix the issue

You do need to make sure that the fault insn't "in house" otherwise you'll get a bill...

The only reason broadband can keep on working if one wire of the pair is broken is due to induction across the break. The two ends of the cable break behave like a capacitor or transformer, albeit very inefficiently. But obviously the DC voltage on the line cannot easily bridge the gap so the phone ceases to work. But even so a break in one wire of the pair will still degrade broadband performance even if it does manage to struggle through

Thanks even i can understand that . She phoned p. n. and they are sending openreach out today [ wed] so will let you know what they say . They are wanting £65 if fault is internal . Cheers spider 1

---------- Post added 25-04-2018 at 21:34 ----------

Thanks even i can understand that . She phoned p. n. and they are sending openreach out today [ wed] so will let you know what they say . They are wanting £65 if fault is internal . Cheers spider 1

Fault was filter on broadband a fault on extention lead making phone crackle.

The main fault was filter

You do need to make sure that the fault insn't "in house" otherwise you'll get a bill...

if he had done from test socket he wont get a bill as it is openreach responsibility from there unless line physically damaged.

---------- Post added 26-04-2018 at 14:41 ----------

Fault was filter on broadband a fault on extention lead making phone crackle.

The main fault was filter

hence why I said try phone directly in test socket with no filter

I'm a bit puzzled PlusNet did not recommend this, its basically step 1 in fault finding!

I can only guess the user didn't understand what they were asking.