pluginbaby53 Â Â 10 #1 Posted February 22, 2012 Hoping someone can help me with consumer rights with my mobile phone and a fault. My phone is less than a year old my insurance is with a separate company. Aprox 2 months ago I dropped it, screen shattered and it stopped charging. I paid the excess and my insurance company repaired the phone. Less than a month later the phone developed the same fault and stopped charging, again sent it off for repair. When I got my phone back it was repaired but minus my charger and the repair sheet stated it had not even been tested. Now not even 3 weeks later and my phone has stopped charging again!! Just wondered where I stand on sending the phone be replaced as it's either obviously beyond repair or the person repairing it can't do it properly. I really don't want to send the phone off again as it takes ages. Does anyone have any advice on if i'm eligible for the phone to be replaced? Thanks Share this post Link to post Share on other sites Share this content via...
Muldoon   10 #2 Posted February 22, 2012 http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/index.htm  Hope that helps you.. Share this post Link to post Share on other sites Share this content via...
