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Northern Rail fail in their commitments to the Equality Act by treating disabled customers less favourably than non-disabled customers. They allow you to book scooter/ramp assistance and then deny access to the train when the customer arrives. This can be intimidating and humiliating them at times.

Northern Rail’s policy is outdated and their treatment of disabled people is unacceptable. The Equality Act 2010 was introduced to help ensure businesses treat everyone fairly. It protects anyone who is disabled, is thought to be disabled, or is with someone who is disabled. It gives these people rights to access goods or services in a way that means they are not treated less favourably than people without a disability

https://petition.parliament.uk/petitions/228103

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On 05/10/2018 at 12:05, craigmason said:

Northern Rail fail in their commitments to the Equality Act by treating disabled customers less favourably than non-disabled customers. They allow you to book scooter/ramp assistance and then deny access to the train when the customer arrives. This can be intimidating and humiliating them at times.

Northern Rail’s policy is outdated and their treatment of disabled people is unacceptable.   The Equality Act 2010 was introduced to help ensure businesses treat everyone fairly. It protects anyone who is disabled, is thought to be disabled, or is with someone who is disabled.   It gives these people rights to access goods or services in a way that means they are not treated less favourably than people without a disability

https://petition.parliament.uk/petitions/228103

Doesn't the equality act  mean non-compliance is breaking the law, or is it just a guide line?

 

If it is law,  then isn't the rail  company breaking the law in respect of what you describe? 

 

If so, I would have thought that if one or two of the effected disabled persons/carers persued the issue it would achieve results. Especially with the associated publicity.

 

Regarding the petition,        10,000 signatures are required. There are less than 300 at the moment with under 4 months left for the deadline.

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Equality Acts are not Guidelines- they are the Law for new build and are expected to be implemented when reasonable and practical for all structures.

The Railway was  excused immediate compliance (2000) but  All trains in Law are required to meet the standard by Law by 2020. 

This does not apply to stations, for example in South Yorkshire there is no, and will not be, wheelchair access to Thorne North eastbound. Northern Rail will ask you to go to Goole and return on the westbound platform.

 

Dilemma. Next year about a  quarter of very old  Sheffield trains will have to be scrapped modified or scrapped as they do not comply.

Up to a quarter (HST 125) of Sheffield London trains.*

Over a quarter of Northern Trains.**

Most of the EMT Nottingham, Manchester and Liverpool trains. ***

Even if modification is possible, there is nobody to do it, so to avoid a massive loss of train services, a new Law (a derogation) will have to be passed very soon. Chris Grayling has continually avoided the question.

 

 

 

*East Midlands Trains were promised new electric trains which would have complied.

When Chris Grayling cancelled electrification of MML he talked about "digital railways", battery and/or  and hybid electric/diesel trains. None have been designed, planned or built for our route. He also talked about diesel hauled  trains with refurbished carriages, they don't fit our platforms..

**Northern trains should have received from other lines or new builds over 250 trains. They have not  and won't. Nearly half of the stock in South Yorkshire  will have to come off the tracks by next year.

*** Less seats and change in franchise operator and route.

 

Edited by Annie Bynnol

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