smary   14 #1 Posted July 30, 2018 my internet goes off when answering the phone. I have a filter in the main phone the other phones are just connected by the electric plugs. Share this post Link to post Share on other sites Share this content via...
swarfendor437 Â Â 14 #2 Posted July 30, 2018 Have you tried connecting the router to the test socket? Needs the faceplate removing: Â https://community.bt.com/t5/ADSL-Copper-broadband/INTERNET-DISCONNECTS-WHENEVER-HOUSE-PHONE-RINGS/m-p/550409/highlight/true#M141935 Share this post Link to post Share on other sites Share this content via...
apelike   10 #3 Posted July 30, 2018 Not sure how many phones you have or how the extension for them has been configured but normally you will need a filter on each one. Try unplugging all except the main phone and see if it still happens when you answer a call. Got loads of filters spare if you need extra. Share this post Link to post Share on other sites Share this content via...
Ghozer   112 #4 Posted July 30, 2018 if just one phone and the router, change the filter....  if more than one, make sure that each phone has it's own filter, a swell as one for the broadband...  Unless you have one of those combined face-plates where your router plugs directly into it, then Swarf's advise above about the test socket is accurate, but you will need a DSL filter to use that also... Share this post Link to post Share on other sites Share this content via...
smary   14 #5 Posted July 30, 2018 I have a filter on the main phone but there is no socket on the extra phones as they run off the electric so I don't see how I can put filters on them. I will have a fiddle tomorrow and let you know what happens. I don't think my faceplate is one that you plug the router in. Share this post Link to post Share on other sites Share this content via...
Ghozer   112 #6 Posted July 30, 2018 I have a filter on the main phone but there is no socket on the extra phones as they run off the electric so I don't see how I can put filters on them. I will have a fiddle tomorrow and let you know what happens. I don't think my faceplate is one that you plug the router in.  If the other phones are just plugged into the mains, then they are just extra handsets that talk to the main base, so you effectively only have one actual connection....  If that's the case, and it's just the main phone and router, plugged into the socket via a Filter, then you likely need a new Filter... Share this post Link to post Share on other sites Share this content via...
swarfendor437 Â Â 14 #7 Posted July 31, 2018 Just to point out that smary had said right from the off that there is only one phone - the others are on the mains as they will be a 'DECT' trio assembly. Share this post Link to post Share on other sites Share this content via...
Ghozer   112 #8 Posted July 31, 2018 Just to point out that smary had said right from the off that there is only one phone - the others are on the mains as they will be a 'DECT' trio assembly.  But I have learned through time, to cover all bases, even if they said they have already done it or said something one way, people forget/don't realise etc, so always best to cover it all... Share this post Link to post Share on other sites Share this content via...
apelike   10 #9 Posted July 31, 2018 Sorry smary, I missed out the "electric" bit on the plugs in your post, so as Ghozer said.  But.. are you connected to the internet by WI-FI? If you are and you have DECT phones (cordless) you may find that changing the frequency on the handsets, if possible, may cure the problem. It could be that the frequency that it is set to is affecting the connection on WI-FI.  Have a google on the make of phone and see if it is possible. Share this post Link to post Share on other sites Share this content via...
smary   14 #10 Posted July 31, 2018 I can't find any info on how to change the frequency. My filters are very old so will try and get a couple of new ones asap. Share this post Link to post Share on other sites Share this content via...
swarfendor437 Â Â 14 #11 Posted August 1, 2018 Did you check the test socket method to rule out any issues with you line into the house? Share this post Link to post Share on other sites Share this content via...
Pmack38 Â Â 10 #12 Posted August 1, 2018 Yes mine does that sometimes as well Share this post Link to post Share on other sites Share this content via...