Grahamfff   10 #1 Posted July 16, 2018 I want to email VM with a query about the frequent broadband outages I am experiencing.  Their website offers me webchat (which is not open at times convenient to me) or phone contact (which I suspect will take hours).  I can't find a simple email address on their website. Can anyone help? Share this post Link to post Share on other sites Share this content via...
The Joker   10 #2 Posted July 16, 2018 You don't have to wait that long; you're on hold for minutes at the most, certainly not hours.  Get on the phone and give 'em hell.  Dial 150 for free from your VM landline. Share this post Link to post Share on other sites Share this content via...
Longy67   23 #3 Posted July 16, 2018 I want to email VM with a query about the frequent broadband outages I am experiencing. Their website offers me webchat (which is not open at times convenient to me) or phone contact (which I suspect will take hours).  I can't find a simple email address on their website. Can anyone help?  Glad it's not just me, my 3.0 hub loses it's signal nearly every day, lights start flashing like mad, sometimes for about 10 mins, sometimes for a few hours. Sometimes the VM website says there is a problem in the area and they are working on it, sometimes it says it's fine, it's so frustrating. I'm in s6... Share this post Link to post Share on other sites Share this content via...
acman   10 #4 Posted July 17, 2018 Internet here in S5 tonight 17/08 is really slow, just done a speedcheck averages about 4Mb download 2Mb upload, should be 50Mb, carried out a service status check on VM website, a we're trying to sort it issue has flagged up, memories of dial up....... Share this post Link to post Share on other sites Share this content via...
RiffRaff   10 #5 Posted July 17, 2018 Internet here in S5 tonight 17/08 is really slow, just done a speedcheck averages about 4Mb download 2Mb upload, should be 50Mb, carried out a service status check on VM website, a we're trying to sort it issue has flagged up, memories of dial up.......  Ah, well... It's all to do with the warping of time and space, y'see. VM are still working on comms in July, whereas you appear to be a full month ahead of them. ;-) Share this post Link to post Share on other sites Share this content via...
alchresearch   215 #6 Posted July 18, 2018 Twiiter is a better way of contacting them over email. Share this post Link to post Share on other sites Share this content via...
Cyclone   10 #7 Posted July 18, 2018 I want to email VM with a query about the frequent broadband outages I am experiencing. Their website offers me webchat (which is not open at times convenient to me) or phone contact (which I suspect will take hours).  I can't find a simple email address on their website. Can anyone help?  I'd suggest using twitter, they don't like the discussion being made public. Share this post Link to post Share on other sites Share this content via...
BigPP Â Â 98 #8 Posted July 19, 2018 Here is the email address for the CEO Tom Mockridge. I have used this in the past and received a prompt response. [email protected] Share this post Link to post Share on other sites Share this content via...